Experienced Healthcare Customer Service Representative – Remote Work Opportunity with blithequark
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Healthcare Customer Service Representative. As a key member of our Customer Experience team, you will play a vital role in providing top-notch support to our clients and their customers, navigating complex healthcare-related issues with empathy, expertise, and a customer-centric approach.
About blithequark
At blithequark, we pride ourselves on being a forward-thinking organization that values innovation, diversity, and inclusivity. Our mission is to deliver mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a remote work opportunity, this role offers the flexibility to work from the comfort of your own home, while still being part of a dynamic team that makes a real difference in people's lives.
Key Responsibilities
As a Healthcare Customer Service Representative, you will be responsible for handling telehealth-based phone calls and email inquiries from customers, navigating multiple systems to resolve complex healthcare-related issues. Your excellent customer service and communication skills will help create positive experiences for our customers and clients, while your punctuality and dependability will be key to our clients' success. Some of the questions you may receive as a Healthcare Customer Service Representative include:
- What is this authorization charge I see on my credit card after scheduling a visit?
- I'm at the pharmacy to pick up my prescription and they don't have it in their system. Did it get sent?
- I'm not able to sign into my account in the app and I'm not receiving a password reset email. Can you send me one?
- I attempted to schedule a phone visit but was not reached by a provider. Can I switch to a video visit instead?
What We Look For
We're looking for people with a passion for helping others, who are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare-related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:
- Ability to successfully complete a 3-week virtual training class. You cannot miss a day of training!
- High speed internet
- Distraction-free work environment
- Ability to type 40 words per minute with 96% accuracy
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma, GED or college degree
- Excellent communication skills
- Availability to work weekends
- Equipment provided and must be hard wired. No Wi-Fi.
Benefits and Perks
As a Healthcare Customer Service Representative at blithequark, you will enjoy a range of benefits and perks, including:
- Competitive hourly rate of $16.50
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work
- Paid time off accrued after 180 days
- Fully remote work opportunity with flexible scheduling
- Career growth opportunities within the healthcare team
- Supportive team environment with opportunities for professional development and growth
What to Expect
The training days and hours will be provided during the interview. This client operates 24/7 365 days a year. Production schedules will be given during training. A successful completion of a background check is required for this position.
How to Apply
To be considered for this position, please follow these steps: 1. Apply to the role and provide your basic profile information (2 minutes) 2. Answer prescreens questions to ensure you meet the minimum requirements for the role (3 minutes) 3. Complete a typing test (2 minutes) 4. Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes) For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4.
Join Our Team
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Request
People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
Vaccination Status
At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply Job! Apply for this job