Experienced Customer Service Representative Team Lead - National Remote
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark, a leading healthcare company, is seeking an experienced Customer Service Representative Team Lead to join our national remote team. As a key member of our team, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives.
About blithequark
blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe in creating a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to drive success. Join us to start Caring. Connecting. Growing together.
Job Summary
As a Customer Service Representative Team Lead, you will be responsible for leading a team of customer service representatives in providing exceptional service to our customers. You will be the primary point of contact for customers, answering their questions, and resolving their issues in a timely and professional manner. You will also be responsible for training and developing your team members to ensure they have the skills and knowledge needed to provide excellent service.
Key Responsibilities
- Lead a team of customer service representatives in providing exceptional service to customers - Answer incoming calls, respond to customer inquiries, and resolve customer issues in a timely and professional manner - Utilize a computer database to verify Medicaid eligibility and provide referrals to providers/agencies in Salt Lake County - Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization - Complete additional administrative tasks as assigned that support the Care Coordination team - Train and develop team members to ensure they have the skills and knowledge needed to provide excellent service - Collaborate with other teams to resolve customer issues and improve overall customer experience - Analyze customer feedback and make recommendations for process improvements
Essential Qualifications
- High School Diploma / GED - Must be 18 years of age or older - 2+ years of customer service experience working with the insurance, medical, behavioral health setting, or financial technology - Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications - Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September) - Ability to work occasional overtime as needed
Preferred Qualifications
- Familiarity working with Financial Health Technology
Telecommuting Requirements
- Ability to keep all company-sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
- Strong organizational skills - Ability to understand multiple services and multiple benefit plans for Medicaid - Ability to multi-task
Compensation and Benefits
- Hourly range: $19.47 - $38.08 per hour (based on local labor markets, education, work experience, certifications, etc.) - Comprehensive benefits package, including medical, dental, and vision insurance - Incentive and recognition programs - Equity stock purchase and 401k contribution (subject to eligibility requirements) - Opportunity for career growth and development
Work Environment and Culture
- blithequark is a dynamic and fast-paced environment where no two days are the same - Our culture is guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to drive success - We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
blithequark is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. Apply for this job