Experienced Customer Support Representative - Weekends Required at blithequark
Are you a driven individual with a passion for sports, technology, and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a cutting-edge technology company revolutionizing the sports betting and online gaming industry.
As a Customer Support Representative at blithequark, you will be at the forefront of our customer-centric approach, providing top-notch support to our users via email and live chat. You will be an integral part of our fully-remote team, working closely with our Sports Products and Casino Games teams to ensure seamless experiences for our customers.
About blithequark
blithequark is a technology company that is fueling the biggest winners in sports betting and online gaming. We work with professional sports leagues, media companies, and leading casino operators to provide technology and games to some of the biggest names in the industry, including NBC Sports, Barstool Sports, Penn National Gaming, 8AM Golf, YES Network, Rush Street Interactive, DraftKings, Golden Nugget, and many more.
Our company values driven dreamers who want to make an impact on this industry and the world. We seek people of integrity who are open to learning and willing to challenge the norm. We want people who are curious, reliable, empathetic, and obsessed with quality.
Our Culture
At blithequark, we pride ourselves on having a culture that values trust over micromanaging. Each role has a high level of autonomy, and we encourage our employees to take time off without guilt. We have an inclusive environment where you don't have to change who you are, and we support learning and development opportunities for all employees.
Responsibilities
As a Customer Support Representative at blithequark, your responsibilities will include:
* Providing live customer support for contest entrants via email and live chat feature (Zendesk and Intercom)
* Handling support requests and escalating them to the appropriate parties
* Monitoring for critical site issues and escalating to the proper channels to ensure a speedy resolution
* Resolving bet and contest inquiries regarding sporting rules & account and billing inquiries from users
* Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
Qualifications
To be successful in this role, you will need:
* 2+ years of experience in a customer support or operations role (sports, tech, start-up a plus)
* Knowledge of and enthusiasm for sports, sports gaming, and technology is a must
* Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
* Experience working with Customer Support tools like Zendesk and Intercom
* Outstanding written communication skills
* Collaborative, team-oriented mindset
* Strong internet connection and reliability
Why You Should Work at blithequark
* Positions are fully remote, allowing you to work from the comfort of your own home
* Quarterly contests and giveaways featuring prizes and swag boxes
* A $300 home office reimbursement
* Parental support (paid leave, childcare, and adoption benefits)
* Health, Dental, Vision+
* 401K Match & FSA
* A great culture that includes support for learning and development
What We Promise You
At blithequark, we promise you a culture that values trust over micromanaging. We have an inclusive environment where you don't have to change who you are, and we support learning and development opportunities for all employees. We encourage you to take time off without guilt and offer a transparent, fun, and engaging culture that provides opportunities for personal and professional growth.
How to Apply
If you're a motivated and customer-focused individual who is passionate about sports, technology, and delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Support Representative at blithequark.