Experienced Bilingual Customer Service Representative – Full-time or Part-time Work from Home Opportunities After Comprehensive Training

Introduction to blithequark

blithequark is the nation's leader in public housing authority support, proudly operating as a woman- and veteran-owned enterprise. With a strong commitment to community service and involvement, blithequark has established itself as the trusted partner of choice for public housing authorities demanding product and service excellence. After conducting over 1,000,000 inspections across the nation and providing a bilingual customer service center, blithequark understands the unique needs of the housing industry. With satellite offices and local management in numerous markets, blithequark is dedicated to providing Section 3 opportunities and hiring and extensively training local staff.

About the Role

blithequark is currently seeking highly skilled and bilingual customer service representatives to join our team in a full-time or part-time capacity. As a customer service representative, you will have the opportunity to work from home after completing our comprehensive training program, which will be conducted in our office. This position is perfect for individuals who are available during normal business hours, including college students looking for a flexible schedule. We offer a range of benefits, including a competitive hourly rate, flexible scheduling, and the opportunity to work from home.

Key Responsibilities

• Operate phone and computer systems to deliver high-quality customer service to our clients
• Serve as a liaison between inspectors and clients to resolve questions and inspection issues
• Provide customer service for incoming telephone calls, emails, and letters in a timely, efficient, and appropriate manner
• Communicate with inspectors and inspection managers to resolve client inquiries and inspection issues
• Handle email requests from customers, including reinspection approvals and customer questions
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments
• Ensure that client policies and procedures, as well as HUD requirements and guidelines, are being observed in day-to-day operations
• Effectively communicate with blithequark co-workers, client staff members, and supervisors regarding project status, client issues, and work assignments

Essential Qualifications

• Must be bilingual/fluent in Spanish and English
• Graduation from high school or GED
• 1-3 years of work experience in customer service preferred
• Proven proficiency in modern office equipment, including multi-line phone, computer, printer, fax, scanner, and copier
• Accurate typing skills with a minimum typing speed of 40wpm
• Ability to establish, maintain, and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants
• Ability to effectively communicate with people from a broad range of socio-economic backgrounds

Preferred Qualifications

• Knowledge of the general operations and procedures of a Public Housing Agency (PHA) as well as local, state, and federal laws governing subsidized housing programs
• Experience working in a call center environment
• Strong problem-solving and analytical skills
• Ability to work productively in a variety of working conditions and environments

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a customer service representative, you will have the opportunity to develop your skills and knowledge in a range of areas, including customer service, communication, and problem-solving. We offer a comprehensive training program, as well as ongoing support and development opportunities to help you achieve your career goals.

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and respectful work environment that allows our employees to thrive. Our company culture is built on a foundation of teamwork, collaboration, and open communication, and we are proud to offer a range of benefits and perks to support the well-being and success of our employees.

Compensation, Perks, and Benefits

blithequark offers a competitive hourly rate of $12.50 - $13.50 per hour, as well as a range of benefits, including:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home opportunities

Conclusion

If you are a highly skilled and bilingual customer service representative looking for a new challenge, we encourage you to apply for this exciting opportunity to join the blithequark team. With a competitive hourly rate, flexible scheduling, and the opportunity to work from home, this is a great chance to develop your skills and knowledge in a supportive and dynamic work environment. Apply now to take the first step in your new career with blithequark!