Experienced Phone and Chat Specialist with Bonus Opportunity at blithequark

Are you a customer service enthusiast looking for a challenging and rewarding role that makes a real difference in people's lives? Do you have a passion for delivering exceptional phone and chat experiences? If so, we invite you to join blithequark's dynamic team as a Phone and Chat Specialist with a bonus opportunity! At blithequark, we're dedicated to connecting essential healthcare workers with healthcare facilities that need their expertise. As a Phone and Chat Specialist, you'll play a vital role in facilitating this connection by verifying nurses' credentials, following up with them, and handling phone calls with those checking on the status of picking up shifts. Your contributions will directly impact the lives of these healthcare workers, making a tangible difference in the healthcare industry.

About blithequark

blithequark is a leading organization in the healthcare industry, committed to providing innovative solutions that bridge the gap between healthcare workers and facilities. Our mission is to empower healthcare professionals to deliver exceptional care, and we're looking for talented individuals like you to join our team.

Responsibilities

As a Phone and Chat Specialist at blithequark, you'll be responsible for:

• Managing large amounts of inbound or outbound calls in a timely manner
• Managing multiple chat channels at one time
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources provided to accurately handle the call
• Performing Data Entry and Customer Service skills
• Navigating online efficiently to verify nurses' credentials and work requests/records
• Identifying customers' needs, researching to see if request has credentials needed
• Skillfully changing from one task to another without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To succeed in this role, you'll need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Pay & Benefits

As a Phone and Chat Specialist at blithequark, you can expect:

• Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours: Shifts between 8:00am-8:00pm (EST)
• Work days: Mon-Fri
• Paid Training: 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
• Status: Full Time 40 hours

Equipment Provided

As a full-time permanent employee, you'll receive:

• Equipment will be shipped to you for full-time permanent employees
• Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Company will provide equipment

Hardware/Software Requirements

To ensure a seamless experience, you'll need:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software must be installed on the platform and a recent scan completed (will be checked prior to allowing login to system)
• Firewall must be enabled (will be checked prior to allowing login to system)

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. As a Phone and Chat Specialist, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
• Develop your skills and expertise in a fast-paced and ever-changing industry
• Enjoy a competitive salary and benefits package
• Participate in ongoing training and development programs to enhance your career prospects
• Contribute to a mission that makes a real difference in people's lives

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional phone and chat experiences, we invite you to apply for this exciting opportunity at blithequark. Click the link below to register your interest and take the first step towards joining our dynamic team! Apply Job! Don't miss this chance to join blithequark's team and make a real difference in the lives of healthcare workers. Apply now and take the first step towards a rewarding and challenging career as a Phone and Chat Specialist with a bonus opportunity! Apply for this job