Experienced Customer Service Representative – Maryland Health Connection (MHC) Remote Customer Support Center

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join the esteemed team at blithequark's Maryland Health Connection (MHC) Remote Customer Support Center as an Experienced Customer Service Representative.

About blithequark and the Maryland Health Connection (MHC)

blithequark is a leading organization dedicated to providing innovative solutions and exceptional service to individuals, families, and communities across Maryland. Our Maryland Health Connection (MHC) program is a vital component of our mission, ensuring that Marylanders have access to affordable, high-quality healthcare through Medicaid and Qualified Health Plans on the Exchange. As a valued member of our team, you will play a critical role in delivering exceptional customer service, providing information and assistance, and facilitating enrollment for eligible individuals and families.

Job Summary

We are seeking an experienced Customer Service Representative to join our team at the MHC Remote Customer Support Center. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues related to Medicaid and Qualified Health Plans on the Exchange. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service to individuals, families, and small group employees seeking information, enrollment assistance, and other services related to the MHC

• Respond to inquiries and resolve issues related to Medicaid and Qualified Health Plans on the Exchange
• Utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software to perform tasks and duties for HIX customers
• Collaborate with internal stakeholders to ensure delivery of high-quality service for all Maryland consumers
• Participate in ongoing training and professional development to enhance knowledge and skills
• Meet or exceed performance metrics and quality standards

Essential Qualifications

* 2+ years of experience in a customer-facing role, preferably in a call center or healthcare setting

• Strong communication and interpersonal skills, with the ability to effectively interact with diverse populations
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Proficiency in using computer software, including CRM systems and Microsoft Office
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Must be a resident of the state of Maryland

Preferred Qualifications

* Experience working with Medicaid and Qualified Health Plans on the Exchange

• Familiarity with State systems and software, including the eligibility and enrollment portal
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse populations
• Experience working in a remote or virtual environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using computer software, including CRM systems and Microsoft Office
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

As a valued member of our team, you will have access to ongoing training and professional development opportunities, including:

• Comprehensive training program to enhance knowledge and skills
• Ongoing coaching and feedback to support performance and growth
• Opportunities for career advancement and professional development
• Collaborative and supportive work environment

Work Environment and Company Culture

Our team at blithequark's MHC Remote Customer Support Center is dedicated to delivering exceptional service and making a positive impact in the lives of Marylanders. We value diversity, equity, and inclusion, and strive to create a work environment that is inclusive, supportive, and respectful. As a remote employee, you will have the flexibility to work from home and enjoy a healthy work-life balance.

Compensation, Perks, and Benefits

* Competitive hourly rate of $16.63 per hour

• Comprehensive benefits package, including:

+ 401(k) plan + Dental insurance + Health insurance + Vision insurance

• Work from home flexibility
• 8-hour shift, day shift schedule
• Opportunities for career advancement and professional development

Application and Selection Process

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to reviewing your application and welcoming you to our team!

Training and Onboarding

* Training Start Date: 10/02/2024

• Training Hours:

+ 9:00 am-5:30 pm EST, M-F (Day 1-7) + 9:00 am-5:30 pm EST M-F (Day 8-15)

• Nesting is 4 weeks:

+ 9:00 am-5:30 pm EST

Note

* Must be available for a QC Interview with Client week of Sept 16-20th and be able to attend Real Job Preview on 9/27.

• Will be required to pass a State Policy Exam with 80% or higher.

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