Experienced Customer Services and Member Experience Specialist – Delivering Exceptional Fitness Experiences and Building Strong Community Connections at blithequark

Introduction to blithequark

At blithequark, we are passionate about creating an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness solutions. Our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. We believe that authentic connections made within our supportive community have the power to change lives. Our team members embody this culture, and we are looking for like-minded individuals who share our values and are committed to delivering exceptional customer experiences.

Job Overview

We are seeking a highly motivated and customer-focused Member Experience Specialist to join our team at blithequark. As a Member Experience Specialist, you will be responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. If you are passionate about fitness, customer service, and building strong community connections, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Demonstrate a genuine, kind attitude when interacting with guests and members
• Greet guests and members with a smile, eye contact, and courteous tone
• Anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology
• Be familiar with our membership plans, pricing, amenities, add-on options, and class formats
• Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training
• Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborating with their team to implement ideas
• Execute daily responsibilities to blithequark's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing sales

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent customer service skills and a passion for delivering exceptional experiences
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong communication and interpersonal skills, with the ability to build strong relationships with members and guests
• Basic knowledge of fitness and wellness principles, with a willingness to learn and develop your skills
• Ability to work a variety of shifts, including evenings and weekends

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience in customer service, sales, or a related field
• Knowledge of fitness and wellness principles, with a certification or qualification in a related field
• Experience working in a team environment, with a strong focus on collaboration and communication
• Basic knowledge of sales principles and practices, with a willingness to learn and develop your skills

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: excellent verbal and written communication skills, with the ability to build strong relationships with members and guests
• Customer service skills: a passion for delivering exceptional customer experiences, with a focus on creating a fun and meaningful experience for every member and guest
• Teamwork and collaboration: ability to work effectively in a team environment, with a strong focus on collaboration and communication
• Problem-solving and adaptability: ability to think critically and adapt to changing situations and priorities
• Time management and organization: ability to prioritize multiple tasks and responsibilities, with a focus on delivering high-quality results

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our team members with opportunities for career growth and development. As a Member Experience Specialist, you will have access to a range of training and development programs, including:

• Comprehensive induction program, with a focus on our culture, values, and operational standards
• Ongoing training and development programs, with a focus on customer service, sales, and fitness and wellness principles
• Opportunities for career advancement, with a focus on promoting from within
• Access to a range of fitness and wellness programs, with a focus on supporting your physical and mental health

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is centered on unity, passion, love, integrity, fun, and trust. Our team members embody this culture, and we are looking for like-minded individuals who share our values and are committed to delivering exceptional customer experiences. As a Member Experience Specialist, you will be working in a fast-paced and dynamic environment, with a focus on creating a fun and meaningful experience for every member and guest.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a base rate of $11.30 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales. In addition to your hourly rate, you will also receive a range of perks and benefits, including:

• Two complimentary gym memberships, one for yourself and another to give away
• 401k options, with a focus on supporting your long-term financial health
• Paid Time Off (hourly), Health, Dental, Vision Benefits, and Paid Parental Leave (for team members working 30+ hours per week)
• Flexible Vacation Plan (salary) and Paid Holidays (for team members working 40 hours per week)

Conclusion

If you are passionate about fitness, customer service, and building strong community connections, we encourage you to apply for this exciting opportunity. As a Member Experience Specialist at blithequark, you will be part of a dynamic and fast-paced team, with a focus on creating a fun and meaningful experience for every member and guest. With a competitive compensation package, ongoing training and development programs, and a range of perks and benefits, this is an opportunity not to be missed. Apply now to join our team and start your journey with blithequark today!