Experienced Customer Service Representative & Interviewer - Remote Opportunity at blithequark

Are you a highly motivated and organized individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and a knack for building strong relationships? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative & Interviewer. As a key member of our Telemed team, you will play a vital role in supporting our mission to provide top-notch customer service and ensuring the smooth operation of our daily activities.

About blithequark

blithequark is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is comprised of talented individuals who share a common goal: to deliver outstanding results and make a lasting impact. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team.

Job Summary

As a Customer Service Representative & Interviewer at blithequark, you will be responsible for providing exceptional customer service to our clients, agents, brokers, applicants, and team members. Your primary duties will include:

• Conducting interviews with clients applying for insurance, obtaining health history and personal information, and promoting professionalism and confidentiality agreements
• Providing customer service support, including answering incoming calls, handling complaints, and maintaining a positive working relationship with all team members
• Participating in training and development programs to enhance your skills and knowledge
• Cross-training to other positions as directed and mentoring new employees
• Maintaining a professional image and adhering to our company's mission statement and values

Key Responsibilities

* Interviews: + Conduct interviews with clients applying for insurance, obtaining health history and personal information + Promote professionalism and adhere to confidentiality agreements

• Customer Service:

+ Supports the mission statement to develop, enhance, and promote quality customer service through team efforts + Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members

• Training & Development:

+ Attends and participates in development programs + Maintain certification where applicable, and continue to improve skills + Cross-train to other positions as directed + When requested, train teammates on new tasks, mentor new employees + Answer questions on process and system functionality

• Professional Image:

+ Exhibits professional demeanor at all times while representing the practice

• Goals & Objectives:

+ Set goals and objectives for professional growth. Reviews and revises these on an ongoing basis + Gives input and supports management/practice decisions

Qualifications

* High School diploma or equivalent

• Good organizational skills
• Effective communication skills and critical thinking
• Ability to work compatibly as a team member with co-workers
• Ability to logically think and determine the next step to pursue
• Prefer 6 months of customer service experience and knowledge of medical terminology

Working Conditions

* Part-Time: 25-29 hours per week

• Ability to sit for extended periods
• Ability to lift up to 10 lbs
• Utilize computer, monitor, and keyboard for assigned shift

Remote Requirements

* Desktop or laptop computer with Windows 10 or newer (No Chromebooks, iPads, or tablets)

• A second monitor will be needed prior to starting this position, if hired
• High-speed internet capable of being wired (Cannot use Wi-Fi for this position)
• Headset
• Office or quiet place in home to work

What We Offer

* Competitive compensation package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible remote work arrangement
• Comprehensive benefits package (including health, dental, and vision insurance)
• Paid time off and holidays
• Access to cutting-edge technology and tools

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. Please visit our website at [insert link] to submit your application. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job