Customer Support Associate – Mobile Lottery App Support Specialist | blithequark | $28-$28 | Remote (US)

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a pioneering mobile lottery app that's revolutionizing the way people play the lottery. As a Customer Support Associate, you'll be at the forefront of our customer support team, providing top-notch support to our end-users and helping us achieve our mission of making the lottery more convenient, fun, and responsible.

About blithequark

blithequark is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're committed to modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about. Our team is passionate about innovation, customer satisfaction, and making a positive impact on our users' lives.

Job Summary

As a Customer Support Associate, you'll serve as an expert resource for blithequark end-users, handling incoming inquiries and requests across multiple channels with the goal of providing outstanding support and delivering the best customer experiences possible. You'll be responsible for managing ID verifications, ACH requests, chargebacks, and other day-to-day operational functions, while collaborating with internal functions and external third parties to resolve complex issues. If you're a customer-centric, tech-savvy individual with excellent communication skills and a passion for delivering exceptional support, we want to hear from you!

Responsibilities

* Respond to all customer inquiries and support requests across multiple channels, including phone, voicemail, in-app and web messaging, email, and social media, ensuring user needs are met and issues are resolved

• Manage ID verifications, ACH requests, chargebacks, and other day-to-day operational functions, ensuring seamless execution and minimal downtime
• Communicate with end-users via phone, voicemail, in-app and web messaging, email, and social media, ensuring positive customer experiences and resolving issues efficiently
• Collaborate with internal functions and external third parties to resolve complex issues, ensuring timely and effective resolution
• Continually build and maintain expert-level product knowledge, staying up-to-date on the latest features, updates, and best practices
• Participate in ongoing training and development programs to enhance skills and knowledge, ensuring continued growth and success

Qualifications

* Prior B2C high-volume support experience, with a proven track record of delivering exceptional customer experiences

• Proficiency with CS platforms such as Helpshift or Zendesk, with experience in managing multiple channels and workflows
• Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and concise manner
• Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages
• Experience communicating with customers via social media, app store reviews, and other digital channels, with a deep understanding of online customer behavior and preferences
• Familiarity with payment processing systems and dispute resolution, including ACH, credit cards, chargebacks, and other payment-related issues
• Willingness and ability to work flexible and/or extended hours, including evenings and overnight shifts, to meet the needs of our customers

What We Offer

* Competitive hourly rate of $28 per hour

• Part-time non-exempt position eligible for overtime under FLSA requirements
• Opportunity to work with a pioneering mobile lottery app that's revolutionizing the way people play the lottery
• Collaborative and dynamic work environment with a team of passionate and dedicated professionals
• Ongoing training and development programs to enhance skills and knowledge
• Flexible and remote work arrangements, with the option to work from home or a designated remote location
• Equal opportunity employer, committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities

How to Apply

If you're a customer-centric, tech-savvy individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact [insert contact information]. Apply for this job