Experienced Customer Service Specialist - Extended Hours (Work from Home Flexibility) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Specialist to join our team, working from the comfort of your own home. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, both internal and external, through various channels, including phone, email, and online chat.

About blithequark

blithequark is a leading financial institution dedicated to providing innovative banking solutions to our customers. We are committed to delivering exceptional customer experiences, and our customer service team is at the forefront of this mission. As a Customer Service Specialist, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

Key Responsibilities

As a Customer Service Specialist, you will be responsible for:

• Delivering enthusiastic, professional-quality service to customers and bank personnel through various channels, including phone, email, and online chat
• Serving as a service center liaison outside of normal business hours, providing support to customers and internal teams
• Answering inbound telephone calls, responding to customer inquiries and problems, and gathering necessary information to document and resolve customer issues
• Maintaining accurate records of customer interactions, including telephone call statistics and account information
• Processing telephone transfers, loan payments, and stop payments requests made by phone
• Monitoring and responding to online chats from our website
• Maintaining and applying knowledge of regulations governing transactions in relation to banking services, including demand deposits and savings accounts
• Resetting electronic banking PINS, duplicating statements requests, and answering debit card inquiries
• Assisting customers with Internet Banking and Bill Pay, including resetting passcodes and guiding them through the Internet Banking website
• Providing video teller assistance for ITMs
• Identifying sales referral opportunities and making appropriate referrals and participating in sales campaigns as identified

Additional Responsibilities

* Maintaining accurate department records and staying up-to-date on all bank products and services

• Cross-selling to existing and prospective customers
• Participating in sales campaigns and identifying sales referral opportunities
• Performing any other duties assigned by supervisor

Job Qualifications

To be successful in this role, you will need:

• High school graduate or equivalent
• Extensive knowledge of deposits, loans, and banking products and services with a minimum of two years customer service experience or related experience
• Financial Call Center experience preferred but not required
• Ability to work independently and perform repetitive tasks
• Ability to work from home in a remote position
• Ability to sit for extended periods of time
• Ability to travel to office for periodic meetings and training
• Ability to multi-task and work outside normal banking hours
• Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.)
• Attention to detail and relationship-building skills
• Flexible and dependable with good communication skills, both verbal and written
• Demonstrates proficiency and commitment to excellence in performance of duties

Standards of Performance

As a Customer Service Specialist, you will be expected to:

• Report to work in a timely manner using secure remote connection
• Complete work accurately and efficiently
• Avoid distractions and use the right technology and follow the "Work from Home" guidelines
• Maintain a positive work environment with co-workers and customers
• Conduct customer relations in a manner that will enhance the overall marketing effort of the bank
• Provide courteous and professional service to all customers
• Meet technical requirements, including internet speed test (10 Mbps download/5 Mbps upload, with a latency of 50ms or less)

Remote Worker Agreement

As a remote worker, you will be required to sign a Remote Worker Agreement, which outlines the terms and conditions of your employment, including:

• Employment at will: Both parties understand that the employment of the Remote Worker is on an "at-will" basis, which means that either party may terminate employment at any time, for any reason whatsoever, with or without cause, except as prohibited by applicable federal or state law.
• Termination of Remote Worker Agreement: Either party may terminate the Remote Worker Agreement, with or without cause, upon reasonable notice to the other party.
• Job Performance/Impact: This agreement is subject to, but not limited to, the employee satisfying the following conditions on a continuing basis:

+ The employee shall perform all job duties at a satisfactory performance level + The employee's work schedule does not interfere with normal interactions with his/her supervisor, co-workers, or customers + The employee's work schedule does not adversely affect the ability of other company employees to perform their jobs

Work Environment and Company Culture

As a remote worker, you will be working from the comfort of your own home, but you will still be an integral part of our team. You will have access to all the necessary tools and resources to perform your job duties, and you will be expected to maintain a professional and productive work environment.

Compensation, Perks, and Benefits

As a Customer Service Specialist at blithequark, you can expect:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

Disclaimer

blithequark is not responsible for any costs, damages, or losses resulting from the cessation of working remotely. The Remote Worker Agreement is subject to change, and employees are expected to comply with all company policies and procedures. Apply for this job