Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at blithequark

Are you a tech-savvy individual with a passion for bridging the gap between content creation teams and the tools engineering team? Do you have a knack for providing top-notch technical support and creating seamless user experiences? If so, we invite you to join blithequark as an External Support Engineer, where you'll play a vital role in helping our external content creation teams thrive.

About blithequark

blithequark is a leading innovator in the entertainment industry, revolutionizing the way content is created, distributed, and consumed. Our mission is to empower creators, entertain audiences, and push the boundaries of what's possible. As a company, we value innovation, collaboration, and a passion for excellence. We're committed to fostering a culture that's inclusive, diverse, and supportive, where every team member can grow, learn, and thrive.

Job Summary

As an External Support Engineer at blithequark, you'll be the primary point of contact for external content creation teams, providing technical support, guidance, and training to ensure they get the most out of our tools and platforms. You'll work closely with our tools engineering team to identify and resolve issues, advocate for improvements, and drive feature development. If you're a problem-solver with excellent communication skills, a passion for technology, and a knack for collaboration, we want to hear from you.

Key Responsibilities

* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting, debugging, and resolving issues

• Create reference materials and provide training to get external teams up to speed with the toolset, ensuring seamless adoption and usage
• Escalate complex or problematic issues to the tool development team, working closely with production to track issues in JIRA and ensure timely resolution
• Advocate for tools, workflow improvements, and suggestions from external teams, driving feature development and enhancements
• Partner with other engineers to develop tools and processes that improve efficiency and quality, fostering a culture of collaboration and innovation
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, ensuring alignment and buy-in across teams
• Exemplify reliability, accountability, and professionalism in all work-related interactions, setting a high standard for excellence and teamwork

Essential Skills and Abilities

* Ability to read and understand C# code, with a solid foundation in software development principles and practices

• Excellent written and verbal communication skills, including the ability to work with external partners and stakeholders
• Positive attitude and ability to receive and provide objective and constructive feedback, fostering a culture of growth and improvement
• Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously, ensuring timely resolution and high-quality results
• Self-motivating, with a strong work ethic and a passion for delivering exceptional results

Preferred Skills and Experience

* Experience supporting a live service or tool environment, with a proven track record of resolving complex issues and driving feature development

• Unity 3D game and tool development experience, with a solid understanding of game development principles and practices
• Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of agile development methodologies and practices
• iOS and Android mobile development experience, with a solid foundation in mobile app development principles and practices
• 5 years' experience in delivering production-level code in a professional environment, with a proven track record of excellence and innovation

Education and Experience

* Computer Science or related degree, or equivalent work experience, with a strong foundation in software development principles and practices

• Experience working in a fast-paced, dynamic environment, with a proven ability to adapt and thrive in a rapidly changing landscape

Work Environment and Culture

As an External Support Engineer at blithequark, you'll join a talented team of innovators, creators, and problem-solvers who are passionate about pushing the boundaries of what's possible. Our work environment is collaborative, inclusive, and supportive, with a focus on growth, learning, and excellence. We offer a range of benefits and perks, including:

• Competitive salary and benefits package, with a focus on market competitiveness and fairness
• Flexible work arrangements, including remote work options and flexible hours
• Opportunities for professional growth and development, with a focus on skills training and mentorship
• Access to cutting-edge technology and tools, with a focus on innovation and experimentation
• Collaborative and inclusive work environment, with a focus on teamwork and communication

How to Apply

If you're a motivated, tech-savvy individual with a passion for bridging the gap between content creation teams and the tools engineering team, we invite you to apply for the External Support Engineer role at blithequark. Please submit your resume, cover letter, and any relevant work samples or references to [insert contact information]. We can't wait to hear from you! Apply for this job