Experienced Part-Time Customer Service Representative – Building Strong Relationships and Delivering Exceptional Support at blithequark
Are you a compassionate and organized individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Part-Time Customer Service Representative. In this role, you will play a vital part in building strong relationships with our members and providers, ensuring they receive the support and guidance they need to navigate their legal matters. As a Part-Time Customer Service Representative at blithequark, you will be responsible for locating qualified legal providers to assist our members with their legal needs. You will also be tasked with creating and maintaining our network of provider relationships, which is essential to delivering exceptional service to our members. This position involves a mix of outbound calling, receiving inbound calls, and email communications to our members and providers.
Position Responsibilities:
• Assist customers with locating a qualified legal provider for their legal need(s), ensuring they receive the support and guidance they need to navigate their situation.
- Build blithequark's network of legal providers by researching and utilizing various online and referral recruitment resources, expanding our reach and improving our services.
- Introduce and promote the blithequark Legal Program by cold calling to legal providers, fostering new relationships and partnerships.
- Validate legal providers' professional licensing through local and state agencies, ensuring our members receive high-quality service.
- Manage a caseload of 25+ customers, prioritizing their needs and delivering timely and effective solutions.
- Successfully recruit for individual customer referrals, network partnerships, legal class requests, and other special promotions/assignments, driving growth and engagement.
- Meet or exceed established company standards of provider and member satisfaction, accuracy, quality, and timelines, demonstrating your commitment to excellence.
Our Ideal Candidate:
• Possesses a compassionate and courteous communication style, ensuring all internal and external interactions are professional and respectful.
- Demonstrates strong organizational and time-management skills, effectively prioritizing tasks and managing multiple cases.
- Can successfully multitask with multiple assigned cases, adapting to changing circumstances and deadlines.
- Accurately retains and documents large amounts of information, maintaining accurate records and ensuring seamless communication.
- Exhibits a willing, "can-do" attitude, always seeking out best solutions and outcomes for our customers and/or providers.
Education/Training/Experience Required:
• High school or equivalent (Preferred)
Work Environment & Physical Demands:
While performing the duties of the job, this position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk, and hear. Travel is not required for this position.
Why Join blithequark?
• Opportunity to work with a dynamic and growing organization that values innovation and customer satisfaction.
- Collaborative and supportive work environment that encourages growth and development.
- Competitive compensation package, including hourly pay and monthly incentives.
- Comprehensive benefits program, including health, dental, and vision insurance.
- Generous paid time off and holidays.
- Professional development opportunities, including training and education programs.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application via the link below: https://legalshieldcorp.wd1.myworkdayjobs.com/CLC/job/Remote-Job-Posting/Provider-Relations-Recruiter_R0002062
Join the blithequark Team Today!
Don't miss this chance to be part of a dynamic team that is dedicated to delivering exceptional service and support to our members. Apply now and take the first step towards a rewarding and challenging career at blithequark. Apply for this job