Experienced E-commerce Social Media Associate and Customer Service Support – Tesla Community Engagement

At blithequark, we're passionate about empowering Tesla owners to discover more fun and possibilities with their Tesla models. As a leading provider of premium Tesla accessories and unrivaled customer experience, we're seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences.

About Us

We're a professional, collaborative, and creative team dedicated to delivering exceptional customer experiences. Our work environment is designed to foster growth, innovation, and teamwork. Enjoy a modern office setting, and take advantage of our food provided to fuel your creativity and productivity.

Job Description

We're looking for a self-motivated individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. As an E-commerce Social Media Associate and Customer Service Support, you'll play a vital role in executing social media strategies, collaborating with the customer service team, and ensuring exceptional customer experiences.

Responsibilities

### Social Media - Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest. - Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner. - Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars. - Assist in scheduling and posting content using social media management tools. - Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies. ### Customer Service Support - Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms. - Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image. - Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution. - Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally. - Maintain a solid understanding of products, services, and company policies to accurately assist customers. ### Collaboration and Reporting - Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. - Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements. - Assist in compiling and organizing data for regular social media and customer service reports.

Requirements

- Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience). - Prior experience or internship in social media management and customer service is a plus. - Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers. - Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions. - Familiarity with social media platforms and an understanding of their unique features and audience preferences. - Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism. - Adaptability and willingness to learn new tools and technologies. - Creative mindset with an interest in staying informed about social media trends. - Proficiency in graphic design tools and content creation platforms is advantageous.

Benefits

- Competitive compensation package. - Opportunity to gain experience in both social media management and customer service. - Exposure to a dynamic and collaborative work environment. - Potential for career growth within the organization. - Health and wellness benefits.

Why Join Us?

At blithequark, we're committed to fostering a culture of innovation, teamwork, and growth. As an E-commerce Social Media Associate and Customer Service Support, you'll have the opportunity to: - Develop your skills in social media management and customer service. - Collaborate with a talented team of professionals. - Contribute to the success of a leading provider of premium Tesla accessories and unrivaled customer experience. - Enjoy a competitive compensation package and comprehensive benefits.

How to Apply

If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

Job Type

- Full-time - Pay: $20.00 - $24.00 per hour - Benefits: Flexible schedule, Health insurance, Paid time off - Schedule: 8 hour shift, Day shift, Monday to Friday, No nights, No weekends, Overtime as needed - Supplemental pay types: Bonus opportunities - Ability to commute/relocate: Tustin, CA 92780 (Required)

Estimated Salary:

$20 to $28 per hour based on qualifications Apply Job! Apply for this job