Experienced Full Stack Customer Service Representative – Bilingual: French / English
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for problem-solving and a flair for communication? We're looking for a highly skilled and bilingual Customer Service Representative to join our team at blithequark. As a remote Customer Service Representative, you'll be the face of our company, providing top-notch support to our clients and helping them resolve their issues in a timely and professional manner.
About blithequark
blithequark is a forward-thinking global organization that's dedicated to providing innovative solutions to our clients. We're a team of passionate individuals who are committed to delivering exceptional customer experiences and driving business growth. Our company culture is built on the principles of inclusivity, diversity, and employee empowerment, and we're proud to be recognized as one of the best workplaces in the world.
What You'll Do
As a Customer Service Representative at blithequark, you'll be responsible for providing inbound customer support via phone, email, and chat. You'll work closely with our clients to resolve their issues, answer their questions, and provide them with the best possible experience. Your day-to-day tasks will include:
- Providing inbound customer support using a call flow guide in the customer's preferred language
- Helping customers resolve basic technical issues
- Tracking, documenting, and retrieving information in databases
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To be successful in this role, you'll need to have:
- The ability to speak fluent French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in It for You
As a Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Career Growth and Personal Development
At blithequark, we believe in investing in our employees and helping them grow both personally and professionally. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, so there's real career growth potential.
Join Our Team
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."
Location
CAN, ON, Work-at-Home
Language Requirements
* Bilingual: French and English
Time Type
Full time
Equal Opportunity Employer
blithequark is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
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