Experienced Customer Service Representative – On-Site Support for Global Brands
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, inclusive environment where diversity and teamwork are celebrated? If so, we invite you to join blithequark, a forward-thinking global organization that's redefining the customer service landscape. As an Experienced Customer Service Representative at blithequark, you'll be part of a diverse team from 40 countries, united by a shared purpose to provide world-class customer experiences. You'll work with the world's best-known brands, leveraging cutting-edge technologies and innovative approaches to drive business growth and customer satisfaction.
About blithequark
blithequark is a global leader in customer experience (CX) solutions, earning prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our commitment to people-first culture, diversity, and inclusion has created a workplace where everyone feels valued, supported, and empowered to succeed.
Career Growth and Personal Development
At blithequark, we believe in investing in our people's growth and development. As a Customer Service Representative, you'll have access to:
- Comprehensive training programs to equip you with the skills and knowledge needed to excel in your role
- Ongoing coaching and mentoring to support your career advancement
- Opportunities for professional growth and development, with about 80% of our managers and leaders promoted from within
- A range of FREE Learning and Leadership Development programs to help you achieve your career goals
Key Responsibilities
As an Experienced Customer Service Representative at blithequark, you'll be responsible for:
- Providing inbound customer support via phone, email, or chat
- Resolving technical issues and billing concerns in a timely and professional manner
- Delivering expert customer experiences that exceed customer expectations
- Collaborating with internal teams to resolve complex customer issues
- Staying up-to-date with product knowledge and industry trends to provide informed solutions
What's in it for you?
At blithequark, we're fanatical about our staff, and we invest in our people's growth, well-being, and success. As a Customer Service Representative, you'll enjoy:
- Paid training and opportunities for lucrative referral bonuses
- Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
- A range of other perks and benefits to support your overall well-being
Your Qualifications
To succeed as an Experienced Customer Service Representative at blithequark, you'll need:
- A High School Diploma and/or GED
- Minimum 6 months of customer service experience (or required)
- Strong PC knowledge and computer navigation skills
- The ability to work various shifts as needed
- A genuine passion for delivering exceptional customer experiences and a commitment to ongoing learning and development
Join the blithequark Team
If you're a customer service professional looking for a new challenge, we invite you to join our dynamic team at blithequark. Apply today and discover why over 400,000 game-changers around the globe call blithequark their "employer of choice."
Location:
USA, Valdosta, GA
Language Requirements:
English
Time Type:
Full-time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Equal Opportunity Employer
blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job