Experienced Operations Manager – Office Administration and IT Support

Are you a highly organized and proactive individual with a passion for making things run smoothly and efficiently? Do you thrive in a fast-paced environment where no two days are the same? If so, we encourage you to apply for the Operations Manager position at blithequark, a leading organization dedicated to advancing community health and wellbeing.

About blithequark

blithequark is a philanthropic partnership organization that supports Oregon's community health centers (CHCs), also known as federally qualified health centers (FQHCs). Our mission is to lead the transformation of primary care to achieve health value for all through our strengths of data-driven advocacy, integrity, collaboration, and innovation. We achieve our common goals by working with peer network associations, stages of training, site visits, learning collaboratives, and data-driven improvement projects. Additionally, we work with policymakers and partners to share the impact of health centers in their communities and advocate for policies that improve patients' lives and the capacity of health centers to serve them.

About the Role

As an Operations Manager at blithequark, you will be responsible for ensuring the smooth and efficient day-to-day operation of our office space and facilities. This includes managing the IT infrastructure, supporting legal compliance, and overseeing office administration tasks. You will work closely with the Agent Chief and HR Sr. Supervisor as part of the Operations team to maintain and refine internal system functionalities, including organizational goal achievement, extensive data technology (IT), internal operations projects, and overall office management.

Key Responsibilities

* Manage the day-to-day operations of the office, including but not limited to: + Responding to and tracking messages on blithequark phones + Welcoming guests, opening and distributing mail, handling office requests, preparing bank deposits, and organizing weekly bank runs to deposit funds + Ensuring checks are bundled and delivered as quickly as possible

• Oversee all-encompassing maintenance, upgrades, and space planning to ensure optimal efficiency of the office
• Act as the primary contact for all office and building matters, including but not limited to:

+ Support issues, reviews, backup systems, procurement, and inventory of equipment, furniture, office supplies, computers, and other technology

• Manage all common systems, including shared contacts, distribution lists, cloud-based platforms like Monday.com, Adobe, Amazon Business, VoIP, Keeper Security, HR Data System, Zoom, and all connected written policies
• Oversee IT needs of the organization, including but not limited to:

+ Investigating and communicating with IT vendors for network support + Ensuring IT meets industry standards + Managing equipment and software needs, including installation + Assessing technology activities according to established objectives + Establishing IT policies and systems + Collaborating with management and staff to ensure a productively working, innovative technical workplace + Analyzing business requirements, overall, to determine their technology needs + Helping with planning future upgrades

• Provide tasks direction to all new employees, including employee presentations, office visits, technology onboarding, sharing of systems and practices, and a review of blithequark's office activities to facilitate a welcoming onboarding process
• Work with and offer strategic support for internal staff events, including the monthly blithequark Workforce meeting and weekly standup, and provides backup technical and strategic support for external events, meetings, and online courses as needed
• Ensure the classification of sensitive information both internally and externally
• Works closely with the Agent Chief on blithequark's risk management and compliance

Essential Qualifications

* Bachelor's degree or equivalent experience

• Familiarity with written and spoken English required
• Proficient with a moderate level of capability; generally requires a four-year degree or equivalent experience
• Experience with office management, IT support, and data entry

Preferred Qualifications and Experience

* Office management experience

• Experience with change management, new software organization, and system development, execution, and maintenance
• Experience working in a private company (25-35 staff) IT environment
• Formal project management training
• Successful candidates will prioritize an inclusive and comprehensive work environment, including but not limited to: racial equity, accessibility for people with disabilities, use of gender-inclusive language, and social awareness

What You Can Expect

* Flexible hybrid work schedule

• Collaborative learning environment and colleagues who care
• Comprehensive healthcare benefit package options
• Generous paid time off accumulations that grow over time, and one-month paid holiday with residency
• Paid volunteer opportunity to support community involvement and a service mentality
• 401k employer contribution

How to Apply

If you are a motivated and detail-oriented individual with a passion for making things run smoothly and efficiently, we encourage you to apply for the Operations Manager position at blithequark. Please submit your application, including your resume, cover letter, and any other required documents, through our online portal. Apply Job!

Top 10 Interview Questions

* Can you tell us about yourself?

• What interests you about this position?
• What are your strengths?
• What are your weaknesses?
• Can you give an example of a time when you solved a problem creatively?
• How do you handle stress and pressure?
• How would you describe your work style?
• Can you tell us about a time when you had to work with a difficult colleague or supervisor?
• How do you stay organized and prioritize tasks?
• What are your long-term career goals?

Required Documents

* Qualifications certificate with mark sheets

• Passport size photographs
• Signature

We look forward to reviewing your application and learning more about your qualifications and experience. Thank you for considering the Operations Manager position at blithequark. Apply for this job