Experienced Full Stack Customer Service/Technical Support Representative – Remote Work Opportunity

Are you a highly motivated and customer-focused individual looking to join a dynamic team that values diversity, inclusivity, and career growth? Do you have a passion for delivering exceptional customer experiences and a knack for troubleshooting technical issues? If so, we invite you to explore this exciting opportunity as a remote Customer Service/Technical Support Representative at blithequark.

About blithequark

blithequark is a global leader in customer engagement services, renowned for its innovative approach to customer experience and commitment to employee growth and development. As a company that values its people and fosters a culture of inclusivity, we offer a unique opportunity for talented individuals to join our team and contribute to our mission of delivering exceptional customer experiences.

Career Growth and Personal Development

At blithequark, we believe in investing in our people and providing opportunities for career growth and development. As a remote Customer Service/Technical Support Representative, you will have access to comprehensive training programs, cutting-edge technologies, and ongoing support to ensure your success. Our commitment to employee development is reflected in our impressive track record of promoting from within, with over 80% of our managers and leaders having been promoted from within the company.

Key Responsibilities

As a remote Customer Service/Technical Support Representative at blithequark, you will be responsible for:

• Assisting external users of our technical products or services, identifying, investigating, researching, and providing resolution to user questions and problems
• Troubleshooting basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products
• Providing customer experience-focused troubleshooting, rather than traditional transactional approaches
• De-escalating customers and following appropriate escalation paths to resolve technical issues
• Navigating knowledge databases, resources, and making follow-up outbound calls to customers or other parties as needed
• Solving problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensuring service delivered to our customers meets contractual Key Performance Indicator (KPIs)
• Greeting agents in a courteous, friendly, and professional manner using agreed-upon procedures
• Listening attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with the customer
• Probing for understanding and ensuring that customer needs are met

Qualifications

To be successful in this role, you will need:

• One year of related technical experience, preferably in a customer-facing role
• A non-Apple, non-Chromebook personal desktop or laptop (BYOD)
• Relevant technical expertise related to our program, including working knowledge of hardware, software, networking, data storage, troubleshooting, and repair
• A courteous and strong customer service orientation
• Effective communication skills, both written and verbal
• Ability to learn, including strong problem-solving skills
• Dependability and proficient attention to detail
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently with minimal supervision
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Comfortable with Outlook, asynchronous tools, and Microsoft Excel
• Ability to articulate in a business acumen manner both in verbal and written communications
• Open and receptive to feedback from leadership
• Proactive in self-upskilling and knowledge training
• Ability to cross-reference job aids while assisting a customer and minimize dead air by building rapport with the customer

What's in it for you?

As a remote Customer Service/Technical Support Representative at blithequark, you will enjoy:

• Comprehensive training programs to ensure your success
• Cutting-edge technologies and ongoing support
• Opportunities for career growth and development, with over 80% of our managers and leaders having been promoted from within
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with
• A range of benefits, including:

+ World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world + Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and our favorite local community event, the Arnold Days Parade! + Paid training and development opportunities + US Full benefits, including 401K, medical, dental, vision, and an employee assistance program (EAP) + Stock purchasing program, Huang Leadership Development Scholarship, and career development through our online university, CNXU! + Networking and leadership opportunities with Staff Resource Groups, such as Network of Women, Black Professionals Network, Pride, and Ability + IRise Mentorship programs to help you create a strong foundation for a rewarding career + Global citizenship, sustainability, and team event opportunities to make a difference in your community and beyond! + Trained wellness partners to support you, as well as wellness training opportunities

Join the blithequark team today!

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we invite you to apply for this exciting role as a remote Customer Service/Technical Support Representative at blithequark. Join our dynamic team and contribute to our mission of delivering exceptional customer experiences.

How to Apply

To apply for this role, please submit your application through our website. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity, equity, and inclusion and welcome applications from diverse candidates. Apply for this job