Part Time Customer Support Agent – Join blithequark's Dynamic Team and Revolutionize the Sports Tech Industry
Are you passionate about sports, technology, and delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with cutting-edge tools and technologies? If so, we invite you to join blithequark, a leading provider of automatic cloud-based solutions for video analysis and streaming of sports, as a Part Time Customer Support Agent.
About blithequark
blithequark is a trailblazing sport tech startup that has disrupted the market with its innovative approach to recording, sharing, and analyzing sports performance and producing sports for streaming. Our solution seamlessly balances performance, simplicity, and accessibility, making us the go-to choice for hundreds of organizations globally, including some of the world's largest and most well-known sports teams and leagues. From the English Premier League to Major League Soccer, LigaMX, United Soccer League, National Women's Professional League, and countless youth and collegiate programs, our customers trust us to deliver exceptional sports experiences.
The Role
As a Part Time Customer Support Agent at blithequark, you will be the first point of contact for our customers, providing top-notch support and advocacy across all our products. Your primary responsibilities will include:
- Answering incoming requests from blithequark customers and triaging according to our Service Level Agreements
- Escalating incidents to our Operations team
- Creating tutorials, articles, and user manuals for our help center
- Investigating and replicating bugs or testing new features
- Collecting feedback and channeling it back to our product team for improvements
- Sharing our passion for professional sports and delivering the best service possible
Requirements
To succeed in this role, you will need to be:
- Available evenings and on weekends (we're a global company, and our customers need support 24/7)
- Fluent in English, both spoken and written
- A team player who is passionate about helping clients and solving problems
- Bilingual is a big plus, but not required
- Excited to work in a fast-paced environment, including the option to work on weekends and shifts
- Able to work independently and stay on top of things
- A tech-savvy individual who loves sports and is eager to learn and grow with our company
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- Experience in customer support or a related field
- Familiarity with cloud-based solutions and video analysis
- Knowledge of sports technology and its applications
- A degree in a related field, such as computer science, sports management, or communications
What We Can Offer
Joining blithequark as a Part Time Customer Support Agent comes with a range of benefits, including:
- Working for a global company with a fast-growing sport tech startup with a global footprint
- Being part of a fun, skilled, and highly motivated team with experience from world-leading companies
- Using the latest, modern technologies and tools to deliver exceptional customer experiences
- Working with the biggest teams in sports from all over the world
- Prioritizing self-learning through regular feedback, tools, or whatever you need to accelerate your skills and career
- Opportunities to shape your own career development – the more responsibility you want, the more you will get
Compensation and Availability
We offer a competitive hourly rate of $15/hour, with the option to work 12-20 hours per week, including weekdays, evenings, and weekends. The hours will vary depending on the season, but we ensure that you have a stable and predictable schedule.
Location
As a remote position in North America, you will report to our Director of Customer Support, based in Malmö, Sweden. This role is perfect for those who value flexibility and autonomy while still being part of a dynamic and growing team.
Ready to Join the blithequark Team?
If you're passionate about sports, technology, and delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Join blithequark's dynamic team and be part of revolutionizing the sports tech industry. Apply now and take the first step towards a rewarding and challenging career with a global leader in sport tech. Apply Job! Apply for this job