Experienced Customer Service Representative - Remote/Hybrid Opportunity in Evansdale, IA

Are you a customer-focused individual with excellent communication skills, looking for a challenging and rewarding role in a dynamic environment? Do you thrive in a team-based setting, where no two days are the same? If so, we invite you to join blithequark, a leading broad line distributor, as a Customer Service Representative in our Evansdale, IA location.

About blithequark

blithequark is a company that has been serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. We achieve our purpose, We Keep the World Working®, by delivering services and solutions, such as technical support and inventory management, to save customers time and money. Our welcoming workplace is where passionate individuals can build a career for themselves while fulfilling our purpose.

Job Summary

As a Customer Service Representative at blithequark, you will be part of a team that reports to a Supervisor, Customer Experience. You will be responsible for building customer relationships by responding to a high volume of INBOUND phone calls, working with customers and Sales team members daily in a team-based environment, and using a computer and multiple computer programs with periods of sitting up to 8 hours per day. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

* Build customer relationships by responding to a high volume of INBOUND phone calls

• Work with customers and Sales team members daily in a team-based environment
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day
• Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures

Requirements

* High School diploma or equivalent

• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• A secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds

Benefits

* Competitive hourly rate of $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour

• Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday
• Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers
• After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference)
• You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts
• With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs
• Check out some of the rewards available to you with blithequark:

+ Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs + 6 free sessions each year with a licensed therapist to support emotional wellbeing + Paid time off (PTO) and 6 company holidays per year + Access to up to 30% of your paycheck before payday to help with financial emergencies + Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents + 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required + Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools + Employee discounts and more!

Work Environment and Culture

At blithequark, we pride ourselves on creating a welcoming workplace where passionate individuals can build a career for themselves while fulfilling our purpose. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now!

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals. Apply for this job