Experienced Customer Service Representative – Flight Service Administration at blithequark

Are you ready to embark on a journey of growth, learning, and adventure? Do you thrive in a fast-paced environment where no two days are ever the same? If so, join the blithequark family and become a part of our dynamic team that's shaping the future of air travel.

Why You'll Love This Role

As a member of the Flight Service Administration Group within the Customer Experience Division, you'll be responsible for handling a wide range of tasks, including:

• Processing airline steward organization-related transactions, such as finance, time away cycles, family leave recodes, and setting up training and travel arrangements
• Handling telephone requests and performing various duties related to planning airline steward organization obligations in both the Semi-automated Business Exploration Climate (Saber) and Team Movement Global positioning framework (Felines)
• Understanding and explaining policies and procedures as per the AA/APFA Joint Collective Bargaining Agreement
• Managing a high volume of calls and communicating with various departments, including airline stewards, different levels of management, and the association addressing airline stewards
• Reporting conversation records with accuracy and as soon as possible

What You'll Do

As an Experienced Customer Service Representative, you'll be responsible for:

• Providing clear and concise information to clients and understanding issues presented over the phone, furnishing solutions as per policy and procedure
• Working collaboratively with directors and colleagues to resolve issues and make decisions
• Willing to work additional hours to address operational issues and flexible to work varying shifts, including weekends and holidays
• Possessing strong customer service and interpersonal skills, with the ability to communicate effectively with all levels throughout the organization

Favored Capabilities and Qualifications

* Bachelor's degree

• Experience working with a unionized workforce and knowledge of the airline steward JCBA
• Past call center or customer service experience
• Proficiency in Microsoft Office
• Knowledge of Saber, DECS, and RES
• Ability to make independent decisions and work collaboratively with others
• Willingness to work in a fast-paced environment and adapt to changing priorities

What You'll Get

At blithequark, we offer a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription benefits
• Virtual doctor visits and flexible spending accounts
• 401(k) program with employer contributions
• Employee assistance program, pet insurance, and discounts on hotels, cars, travel, and more
• Opportunities for professional growth and development, including training and education programs
• A dynamic and inclusive work environment that values diversity and promotes a culture of respect and empathy

Join the blithequark Team

At blithequark, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Representative Business Asset Groups are dedicated to connecting our colleagues to our clients, partners, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. If you're ready to make a difference and be part of a team that's shaping the future of air travel, apply now to become an Experienced Customer Service Representative – Flight Service Administration at blithequark. Apply Job! Apply for this job