Customer Impact Manager | User Groups | Remote | 50% Travel
About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education. About the Opportunity We’re looking for a Customer Impact Manager to lead the planning, execution, and strategic direction of Ellucian User Groups. These are key events that bring together customers, partners, and Ellucian teams to share insights, strengthen relationships, and celebrate success. This role sits within the Customer Impact team, a group passionate about elevating the voice of the customer through advocacy, storytelling, and engagement. You’ll own the full user group program, from strategy and budget management to event execution and post-event measurement, ensuring every event drives connection, impact, and alignment with Ellucian’s business goals. If you love building community, creating memorable experiences, and turning customer conversations into meaningful outcomes, this is the perfect role for you. Where you will make an impact
- Coordinate 20+ annual user group events, ensuring consistency, efficiency, and exceptional customer experience.
- Manage event budgets, vendor relationships, and operational logistics to optimize cost and quality.
- Capture customer insights, testimonials, and success stories during and after events to fuel advocacy initiatives.
- Travel to strategic user group events (~10 per year) to represent Ellucian and support on-site success.
- Cultivate and maintain strong relationships with user group leaders, ensuring they feel supported, connected, and valued.
- Facilitate cross-functional communication between Customer Impact, Marketing, and Sales to ensure cohesive event strategy and follow-up.
- Track event metrics: attendance, engagement, leads, and pipeline influence, and share actionable insights and inform future investment
What will you bring
- 2–5 years of experience in customer marketing, field marketing, event management, or sales, ideally in higher ed tech or SaaS.
- Proven ability to manage budgets, vendors, and multiple projects simultaneously.
- Strong strategic thinking and analytical skills—comfortable defining KPIs, measuring ROI, and reporting results.
- Excellent communication and collaboration skills across functions and leadership levels.
- A passion for customer engagement, advocacy, and building lasting relationships.
- Experience with Salesforce, Monday.com, or other CRM/project management tools preferred.
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
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