Senior Manager, Product Management – Technical, Amazon Customer Service – Voice of Customer (VoC) Products

Join the Amazon Team: Senior Manager, Product Management - Technical, Amazon Customer Service - Voice of Customer (VoC) Products Are you a seasoned product management leader with a passion for improving customer experience? Do you thrive in fast-paced environments and have a knack for driving innovation? We're looking for a talented Senior Manager, Product Management - Technical to join our World-Wide Customer Service Voice of Customer (VoC) organization at Amazon. As a key member of our team, you'll play a pivotal role in shaping the vision and product roadmap for Amazon's flagship suite of VoC products, leveraging artificial intelligence (AI) and machine learning (ML) to enhance customer experience. About Amazon and Our Culture Amazon is a global leader in e-commerce, cloud computing, and digital innovation. Our company culture is built on a foundation of innovation, customer obsession, and ownership. We empower our employees to think big, take risks, and drive results. Our inclusive and diverse workplace encourages collaboration, creativity, and growth. At Amazon, we value people with unique backgrounds, experiences, and skillsets, and we're committed to providing a work environment that's engaging, challenging, and rewarding. Job Summary As a Senior Manager, Product Management - Technical in our VoC organization, you'll lead cross-functional teams to develop and deliver products that help Amazon improve its world-class customer experience. You'll work closely with senior leaders across Amazon to drive collaboration, influence prioritization, and ensure alignment with business objectives. Your technical product expertise will be crucial in shaping the strategy and addressing complex technical challenges while driving forward-thinking approaches. Key Responsibilities:

• Define the Strategic Vision and Roadmap: Set the vision and product roadmap for Amazon's flagship suite of VoC products, ensuring alignment with business objectives and customer needs.
• Lead Cross-Functional Teams: Lead cross-functional teams, including product and program managers, scientists, engineers, and designers, to execute on the product vision.
• Drive Innovation and Customer Experience: Obsess over customer experience and translate complex business requirements and customer needs into innovative solutions.
• Evaluate and Prioritize Initiatives: Evaluate and prioritize initiatives to ensure focus on the most impactful problems.
• Collaborate with Senior Leaders: Work closely with senior leaders across Amazon to drive collaboration, influence prioritization, and ensure alignment with business objectives.
• Measure and Analyze Products: Measure and analyze existing products for opportunities to innovate and improve.
• Deliver Foundational Solutions: Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs).

A Day in the Life A typical day for a Senior Manager of Product Management - Technical in the VoC team involves balancing strategic thinking with hands-on problem-solving. You'll work closely with product and technology teams within Customer Service, as well as across various teams, functions, and business verticals that contribute to Amazon's growth. Your day will involve:

• Working with senior leaders across Amazon to drive collaboration and influence prioritization.
• Overseeing key workstreams, including product strategy and delivery, stakeholder updates, and monthly roadmap reviews.
• Balancing business needs with technical constraints to maximize business benefit while building great customer experiences.

Requirements and Qualifications Basic Qualifications:

• 10+ Years of Experience: 10+ years of product or program management, product marketing, business development, or technology experience.
• 5+ Years of Team Management: 5+ years of team management experience.
• Roadmap Strategy and Definition: Experience owning/driving roadmap strategy and definition.
• Consumer Software Products: Experience delivering consumer software products and services in a high-growth environment.
• Cross-Functional Teams: Experience leading cross-functional software development teams, operations, UX Designers, and other Product Managers.
• Bachelor's Degree: Bachelor's degree.

Preferred Qualifications:

• High-Performance Start-up Experience: Experience in a high-performance start-up or incubation effort within a larger company.
• Influencing Senior Level Stakeholders: Experience working with and influencing senior-level stakeholders.
• Managing Cross-Functional Teams: Experience directly managing cross-functional teams.

What We Offer

At Amazon, we offer a comprehensive benefits package that supports you and your eligible family members, including:

• Medical, Dental, and Vision Coverage.
• Maternity and Parental Leave Options.
• Paid Time Off (PTO).
• 401(k) Plan.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience.

Career Growth

Opportunities and Learning Benefits At Amazon, we're committed to helping our employees grow and develop their skills.

We offer

• Training and Development Programs: Comprehensive training programs to help you develop your skills and advance in your career.
• Mentorship Opportunities: Opportunities to work with experienced leaders and mentors who can help guide your career growth.
• Career Advancement Opportunities: Opportunities to advance in your career and take on new challenges.

Work Environment and Company Culture

Highlights At Amazon, we're proud of our company culture and work environment. Here are a few highlights:

• Innovative and Dynamic Work Environment: A fast-paced and dynamic work environment that encourages innovation and creativity.
• Collaborative and Inclusive Culture: A collaborative and inclusive culture that values diversity and promotes teamwork.
• Opportunities for Growth and Development: Opportunities for growth and development, including training programs, mentorship opportunities, and career advancement opportunities.

How to Apply

If you're passionate about improving customer experience and driving innovation, we encourage you to apply for this exciting opportunity. Please submit your application through our internal or external career site. Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now! Apply This Job Apply tot his job Apply To this Job