Experienced Customer Care Advisor – Sustainable Solutions and Renewable Energy Financing

At blithequark, we're revolutionizing the way people adopt sustainable solutions and renewable energy technologies. As a leading technology company, we're committed to making a positive impact on the environment and empowering individuals to live more sustainably. Our innovative financing and software products have already benefited over 1 million homeowners, and we're just getting started. We're now seeking an experienced Customer Care Advisor to join our team. As a key member of our customer-facing team, you'll be responsible for initiating the sales process, building and managing prospect lists, and generating qualified leads that will be passed on to designated sales staff for follow-up. If you're passionate about sustainable solutions, have a knack for building strong relationships, and are driven to succeed, we want to hear from you.

About blithequark

blithequark is a technology company that's changing the game when it comes to sustainable solutions and renewable energy financing. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018, and we're proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems across Africa, Asia, and South America.

Job Summary

As a Customer Care Advisor at blithequark, you'll be responsible for providing exceptional customer service and support to our clients. You'll be the face of our company, representing us as a subject matter expert during calls with customers, and working to build strong relationships with them. You'll also be responsible for updating our systems to ensure that each interaction with a customer is well documented, and for escalating issues to management when necessary.

Essential Job Duties & Responsibilities

* Represent blithequark as a subject matter expert during calls with customers

• Provide exceptional customer service and support by utilizing strong verbal and written communication skills
• Offer additional blithequark products to customers that may benefit from our other services
• Update blithequark systems to ensure each interaction with a customer is well documented
• Handle issues with diplomacy to ensure that every customer is happy with their experience with blithequark
• Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
• Complete other tasks as deemed appropriate by manager

Required Skills, Knowledge & Abilities

* 3+ years of customer service and/or sales experience

• Previous solar customer service or sales experience highly desired
• Excellent interpersonal, verbal, and written communication skills
• Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Embraces change and is flexible to the needs of the business and team
• Ability to accept and apply coaching and feedback from leadership
• Proven track record of reliability and a strong work ethic is a must

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Strong knowledge of sustainable solutions and renewable energy technologies
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in CRM software and other customer-facing tools

Compensation & Benefits

* Competitive hourly rate of $22/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off

Additional Information

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and other skills required for the position. blithequark reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position, or assign additional job responsibilities, subject to applicable law.

How to Apply

If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! To apply, please submit your resume and a cover letter explaining why you're the perfect fit for this role. Don't forget to mention the word

FRUGAL

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