Experienced Customer Solutions Design Specialist – Delivering Innovative Network, Voice, and Contact Centre Solutions to Drive Business Success at blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about harnessing the power of technology to drive business success and make a positive impact on society. With a rich heritage spanning over 175 years, blithequark has evolved into a global leader in secure connectivity and collaboration platforms, serving over 1.2 million business customers internationally. Our mission is to empower businesses of all shapes and sizes to build stronger, smarter, and more secure operations. We believe in the importance of diversity, inclusion, and digital skills, and we are committed to making a positive difference in the lives of our customers, employees, and the communities we serve.

Job Overview

As a Customer Solutions Design Specialist at blithequark, you will play a vital role in designing and delivering innovative solutions for our customers. Your expertise will specialise in one of three distinct disciplines: network solutions, voice solutions, or contact centre solutions. You will be part of a dedicated team that spans the globe, collaborating with colleagues to deliver medium to large designs and explaining complex technical solutions in a clear and concise manner. Your work will have a significant impact on our customers, and you will be recognised for your expertise and contributions.

Key Responsibilities

As a Customer Solutions Design Specialist, your key responsibilities will include:

• Contributing to technical discussions within the team, leading others towards a better understanding and encouraging a dialogue to improve design principles
• Promoting blithequark's solutions and understanding customer needs to provide relevant solutions
• Continually challenging yourself, questioning current processes, and managing changes to work efficiently
• Providing deep technical knowledge in a simple manner to customers
• Managing risks associated with designs, driving technology direction, and ensuring the delivery of high-quality solutions

Essential Qualifications

To be successful in this role, you will need:

• In-depth experience with Cisco ACI and Cisco SD-WAN
• Strong knowledge of routing and switching, Cisco LAN/WAN, and CCNA/CCNP qualifications
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• A customer-centric approach, with a focus on delivering high-quality solutions that meet customer needs

Preferred Qualifications

While not essential, the following qualifications and skills are highly desirable:

• Experience working in a global team environment, with a strong understanding of cultural diversity and the ability to work collaboratively with colleagues from different backgrounds
• Knowledge of emerging technologies and trends in the industry, with a passion for innovation and continuous learning
• Strong project management skills, with the ability to manage multiple projects simultaneously and prioritise tasks effectively
• Experience working in a fast-paced environment, with a strong ability to adapt to changing circumstances and priorities

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Technical expertise in network, voice, and contact centre solutions
• Strong communication and interpersonal skills
• Problem-solving and analytical skills
• Customer-centric approach
• Ability to work collaboratively in a team environment
• Strong project management skills
• Adaptability and flexibility in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Solutions Design Specialist, you will have access to a range of training and development opportunities, including:

• Technical training and certification programs
• Leadership development programs
• Mentorship and coaching opportunities
• Opportunities to work on high-profile projects and collaborate with colleagues from different disciplines

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, innovative, and supportive, where employees can thrive and be their best. Our company culture is built on a set of core values, including:

• Respect and inclusivity
• Innovation and continuous learning
• Customer-centricity
• Collaboration and teamwork
• Integrity and accountability

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a range of perks and benefits, such as:

• Flexible working arrangements
• Professional development opportunities
• Comprehensive health and wellness programs
• Recognition and reward programs
• Access to emerging technologies and innovative solutions

Conclusion

If you are a motivated and experienced Customer Solutions Design Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer-centricity, and employee development, we offer a unique and rewarding work environment that will help you grow and thrive in your career. Don't miss out on this opportunity to join our team and make a positive impact on the lives of our customers and the communities we serve.