Customer Success Manager (Night Shift)

We're seeking passionate, driven, and self-motivated individuals to join our team. If you're eager to grow in a dynamic environment and be part of a company that’s at the forefront of AI innovation, this is your chance to hit the ground running. VIDIZMO is a USA-based technology company headquartered in Tysons, Virginia, and a Microsoft Solutions Partner in Data & AI, Infrastructure, and Digital & App Innovation. Offering a AI-Powered Intelligence Hub, we empower Fortune 500 companies, large enterprises, governments, and the public sector to securely manage, analyze, and govern their data with complete control and compliance. Our Multimodal AI Data Intelligence Platform leverages Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation) to deliver powerful capabilities such as auto-tagging, redaction, content summarization, OCR, translation, subtitle creation, object detection and tracking, content search, sentiment and emotion analysis, topic extraction, document classification, and facial attribute detection. Key Responsibilities:

• Develop and execute customer success strategies that align with the company's goals and objectives.
• Build and maintain strong relationships with customers to ensure their ongoing success with the product.
• Ensure successful onboarding of new customers by providing product demonstrations and training, and identifying areas for improvement.
• Monitor customer usage and engagement with the product to identify any potential issues and opportunities for upselling or cross-selling.
• Work closely with the product team to identify and address customer needs and concerns.
• Conduct regular check-ins with customers to ensure their ongoing satisfaction and success with the product.
• Create and maintain documentation and processes to support customer success activities.
• Provide feedback to the product team based on customer feedback and market trends.
• Plans, monitors, appraises, and reviews job contributions of others.
• Ensuring SLA objectives are met by forecasting requirements.
• The Customer Success Manager is not focused on making sales, rather on educating and troubleshooting for their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

Qualifications:

• Bachelor's degree in Computer Sciences or Software Engineering.
• 5+ years of experience in customer success or account management, preferably in a SaaS or technology environment.
• Proven track record of successfully managing customer relationships and driving customer adoption and retention.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Excellent problem-solving skills, with the ability to think creatively and analytically.
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Experience with CRM software, customer engagement tools, and project management tools.
• Ability to work independently and as part of a team.

Essential Skills: The ideal candidate demonstrates strong business acumen, can translate objectives into impactful solutions, and is proficient in leveraging AI tools—including mandatory use of platforms like ChatGPT—to enhance efficiency. An ownership mindset and the ability to drive outcomes with minimal task-level direction are essential. Benefits: Commissions, Health Insurance (OPD/IPD), Separate Maternity Cover, Leave encashment, Car Support Program, Referral Bonus, EOBI, Bi-Annual Increment. Provident Fund, Career Growth, Bonus (benefits vary based on location) Worldwide Office Hours : US Eastern (UTC -5) Multiple Locations: Pakistan, India, UAE, Australia & USA. Apply tot his job Apply To this Job