Medical Assistant (REMOTE)

Location: Fully Remote, Louisiana Schedule: Flexible – Design Your Own Work Hours Position Overview We are seeking a dedicated and detail-oriented Medical Assistant to join our team in supporting remote care management programs initiatives. This fully remote role is ideal for a compassionate professional who excels in patient engagement, chronic disease education, and data-driven care coordination. The successful candidate will Key Responsibilities 1. Patient Communication & Enrollment

• Contact patients to explain the benefits of PharmD Live programs and facilitate enrollment.
• Collect, verify, and submit all necessary information for program enrollment while maintaining a thorough understanding of eligibility and documentation requirements.
• Follow up with patients regularly to track enrollment progress and document updates accurately in the system.

2. Insurance Verification & Prior Authorizations

• Perform insurance eligibility verifications and obtain prior authorizations for services or medications as required.
• Ensure timely and accurate submission of authorizations and maintain records of all communications.

3. Scheduling & Coordination

• Schedule patient appointments in alignment with clinician availability and program priorities.
• Handle inbound patient inquiries, voicemails, and emails promptly and professionally.
• Serve as a liaison between patients, clinicians, and other healthcare providers to ensure smooth coordination of care and continuity of services.
• Contact physician offices or other healthcare facilities as needed to support patient care.

4. Care Coordination

• Facilitate effective communication among patients, caregivers, clinicians, and healthcare partners to support seamless care transitions.
• Track referrals, test results, and follow-up actions to prevent care gaps and ensure patient safety.

5. Documentation & Compliance

• Accurately document all patient interactions, authorizations, and care activities in the Electronic Health Record (EHR) system.
• Ensure full compliance with CMS guidelines for Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs.
• Maintain confidentiality and uphold HIPAA compliance at all times.

6. Program Development & Quality Support

• Assist in the continuous improvement of CCM and RPM programs by providing feedback on workflow efficiency and patient satisfaction.
• Participate in program evaluations and quality assurance initiatives to enhance care delivery.
• Collaborate with cross-functional teams to improve service processes and operational efficiency.

7. Administrative Support

• Manage work queues to ensure timely submission, follow-up, and resolution of all assigned tasks.
• Maintain contact lists, respond to internal and external communications, and act as a point of contact for inquiries.
• Demonstrate strong attention to detail, critical thinking, and follow-through on all assigned responsibilities.
• Perform other duties as assigned to support team operations and patient care goals.

Qualifications

Education & Certification

• Certified Medical Assistant (MA) – Active MA Required
• Additional certifications in chronic disease management, case management, or patient education preferred.

Experience

• Minimum 3 years in working in a doctor’s office performing patient care, care coordination, or chronic disease management duties.
• Experience with AWV, CCM or RPM programs strongly preferred.

Technical Skills

• Proficient in EHR systems and digital documentation.
• Familiarity with RPM platforms and monitoring devices is a plus.

Soft Skills

• Strong communication and interpersonal abilities to support patient education and teamwork.
• Highly organized, self-motivated, and detail-oriented with strong multitasking skills.

Work Environment

• Must have a secure, HIPAA-compliant workspace suitable for telephonic and virtual care interactions.
• Reliable internet connection required for remote work.

Job Types: Full-time, Part-time, Contract Pay: $15.00 - $18.00 per hour Benefits:

• Continuing education credits
• On-the-job training
• Opportunities for advancement
• Paid training

Application Question(s):

• What is your minimum hourly pay expectation?
• When can you start this job if hired?

Experience:

• Medical assistant: 3 years (Required)
• Insurance Prior Authorization: 3 years (Required)
• Remote work: 1 year (Preferred)

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