Senior Customer Service Representative – blithequark

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our team at blithequark as a Senior Customer Service Representative. In this role, you will be the face of our organization, providing top-notch support to our customers and internal stakeholders. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

About blithequark

blithequark is a leading healthcare organization dedicated to delivering high-quality patient care and exceptional customer experiences. Our team of dedicated professionals is committed to making a positive impact in the lives of our patients, customers, and communities. We're proud to be a part of the healthcare industry, and we're excited to have you join our team.

Job Summary

As a Senior Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our customers and internal stakeholders. You will be the primary point of contact for customer inquiries, complaints, and feedback, and you will work closely with our supply chain team to resolve issues and improve our processes. If you're a customer service expert with a passion for delivering exceptional experiences, we encourage you to apply.

Essential Responsibilities

* Resolve customer inquiries and complaints via written, telephonic, or face-to-face communication in a timely and accurate manner.

• Recall review and communications to all affected product users.
• Review daily reports provided by SCIT to identify potential problems in an effort to be proactive rather than reactive.
• Elevate issues to the next level of supervision, as appropriate.
• Other duties as assigned or requested.

Qualifications

* High School Diploma or GED required for all levels.

• 1-2 years experience in a supply chain or accounts payable role for an Associate.
• 3-5 years experience for Customer Service.
• 5 or more years experience for a Senior Customer Service representative.
• Knowledge of the procure to pay process and impact supply chain has on accounts payable and to the overall budget process.

Preferred Qualifications

* 1-2 years supply chain experience preferably with a healthcare background.

• Working knowledge of McKesson, Horizon materials management software system.
• Bachelor's Degree.

Skills and Competencies

* Knowledge of MS Office software applications.

• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Strong written and verbal communication skills.
• Ability to communicate complex information in a simple, customer-facing way.

Language (Other than English)

None.

Travel Requirement

0% - 25%.

Physical, Mental Demands, and Working Conditions

* Position Type: Office-based.

• Teaches / trains others regularly: Occasionally.
• Travel regularly from the office to various work sites or from site-to-site: Rarely.
• Works primarily out-of-the office selling products/services (sales employees): Never.
• Physical work site required: Yes.
• Lifting: up to 10 pounds: Constantly.
• Lifting: 10 to 25 pounds: Occasionally.
• Lifting: 25 to 50 pounds: Rarely.

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Pay Range

Minimum: $21.53. Maximum: $32.30.

Base Pay

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

Equal Employment Opportunity

blithequark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

Accessibility

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

Apply Now

If you're a customer service expert with a passion for delivering exceptional experiences, we invite you to apply for the Senior Customer Service Representative position at blithequark. Please submit your application through our website or by contacting our HR department directly. We look forward to hearing from you! Apply for this job