Experienced Customer Service Specialist – Hybrid In-office – Greenbelt, MD

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a dynamic organization dedicated to making a positive impact on public health. As a Customer Service Specialist, you will play a vital role in supporting a major CDC (Centers for Disease Control & Prevention)/NIOSH (National Institute for Occupational Safety & Health) contract, working closely with our team to provide top-notch service to our members.

About blithequark

blithequark is a leading organization in the public health sector, committed to delivering innovative solutions that improve the lives of individuals and communities. Our team is passionate about making a difference, and we're seeking like-minded professionals to join our ranks. As a Customer Service Specialist, you will be part of a dynamic team that values collaboration, creativity, and a customer-centric approach.

Responsibilities

As a Customer Service Specialist, you will be responsible for multiple operational functions across the Member Services department, including:

• Data management across multiple data management systems, including claims processing systems, case management systems, and databases
• Handling sensitive information, such as PII and PHI, in adherence with HIPAA and federal data privacy regulations
• Communication with multiple business teams internally (Claims, Certification, Enrollment, Outreach) and the public
• Maintaining subject matter expertise in federal regulations that define the parameters of the World Trade Center (WTC) Health Program, which define Program eligibilities
• Daily processing of diverse work products in a high-volume environment, maintaining the highest standards of customer service
• Managing in-bound and out-bound calls, working with the public, and
• Identifying issues quickly and escalating them through the management chain as needed

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• 2-5 years of related experience, such as call center and customer service
• Proficiency in MS Office
• Excellent oral and written communication skills
• Strong attention to detail
• Previous healthcare experience is strongly preferred
• Ability to obtain and maintain required clearance

Benefits

As a full-time employee of blithequark, you will enjoy a comprehensive benefits package, including:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and paid holidays
• A hybrid schedule with two days of work-from-home flexibility
• A jeans-every-day office environment that encourages comfort and productivity

Career Growth Opportunities

At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Specialist, you will have opportunities to:

• Develop your skills and expertise in customer service, data management, and communication
• Collaborate with cross-functional teams to drive business results and improve processes
• Participate in training and professional development programs to enhance your career prospects
• Contribute to the success of a major public health project, making a meaningful impact on the lives of individuals and communities

Work Environment and Company Culture

Our office is a dynamic and inclusive environment that values diversity, equity, and inclusion. We strive to create a workplace culture that is:

• Collaborative and team-oriented
• Innovative and forward-thinking
• Customer-centric and service-focused
• Respectful and inclusive of all employees

Compensation and Perks

We offer a competitive salary and a comprehensive benefits package, including:

• A salary range of $45,000 - $60,000 per year, depending on experience
• A bonus structure that rewards performance and contributions to the team
• Opportunities for professional development and career growth
• A hybrid schedule with two days of work-from-home flexibility
• A jeans-every-day office environment that encourages comfort and productivity

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

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