Experienced Healthcare Customer Service Representative – Remote Work Opportunity for Ohio Residents

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Healthcare Customer Service Representative. As a key member of our remote team, you will play a vital role in providing top-notch support to our clients, leveraging your exceptional communication skills, empathy, and problem-solving abilities to resolve customer inquiries and concerns.

About blithequark

blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being sets us apart as a leader in the industry.

Benefits of Working with blithequark

As a valued member of our team, you can expect:

• Paid Training to equip you with the skills and knowledge you need to excel in your role
• Competitive Wages that reflect your hard work and dedication
• Comprehensive Benefits, including Medical, Dental, Vision, 401(k), and more
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs to support your physical, emotional, and mental well-being

Teleperformance and You

At blithequark, we believe that our people are the driving force behind our success. Through a balanced high-tech and high-touch approach, we empower our employees to make a meaningful impact on our clients' businesses and lives. As a Healthcare Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from diverse backgrounds and experiences. As you grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We believe in investing in our employees' growth and development, providing opportunities for advancement and career progression.

Responsibilities

As a Healthcare Customer Service Representative, your key responsibilities will include:

• Fielding customer inquiries via phone, email, chat, and social media to resolve questions, issues, and concerns
• Calmly attempting to resolve and de-escalate any issues that may arise
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling when required

Qualifications

We're looking for fearless individuals who are inspired to deliver exceptional experiences. To be considered for this role, you must:

• Be able to work remotely in a virtual team environment
• Have at least 6 months of customer service experience (preferably in a healthcare setting)
• Be at least 18 years old
• Possess the ability to type 25 wpm
• Hold a High School Diploma or equivalent
• Be comfortable with desktop computer systems
• Demonstrate exceptional oral and written communication skills
• Possess logical problem-solving skills
• Be able to navigate Windows operating systems
• Exhibit organization and work prioritization skills

Work from Home Requirements

To ensure your success in a remote work environment, you must:

• Have a reliable internet connection with the following specifications:

+ Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS

• Provide proof of internet speed
• Maintain a clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we strive to create an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are dedicated to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

We invite you to join our team and become a part of our mission to deliver exceptional customer experiences. Apply now to become a Healthcare Customer Service Representative at blithequark.

Job Type:

Full-time

Pay:

$14.00 per hour

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

Remote Apply to this job Apply for this job