Experienced Customer Success Project Manager – Remote USA Opportunity at blithequark

Are you a seasoned project manager with a passion for customer success and a knack for delivering exceptional results? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we have an exciting opportunity for you to join blithequark as an Experienced Customer Success Project Manager – Remote USA Opportunity.

About blithequark

blithequark is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. With a strong commitment to innovation, customer satisfaction, and employee development, blithequark is a company that truly values its people and strives to create a work environment that is inclusive, diverse, and rewarding.

Job Summary

As an Experienced Customer Success Project Manager at blithequark, you will be responsible for the end-to-end management of client license portfolios, including the successful implementation and release of our Business License Services for enterprise customers. You will be the main contact for the customer and internal partners, coordinating, organizing, and directing the onboarding process, which includes managing the completion of work by other team members/teams. Throughout the process, you will handle risk and issue management, planning/resource scheduling, and scope management (balancing time, budget/customer spend, and quality).

Key Responsibilities

* Manage the post-sales customer lifecycle (ongoing assistance, customer renewals, product improvements, up- and cross-selling) to maintain customer loyalty and customer satisfaction

• Participate in a smooth customer onboarding process, ensuring an easy introduction for the customer from the outset
• Understand main goals and build knowledge of the company, processes, and customers
• Under a moderate level of guidance, responsible for solving moderately complex problems following established procedures
• Manage the completion of work by other team members/teams
• Handle risk and issue management, planning/resource scheduling, and scope management (balancing time, budget/customer spend, and quality)

Essential Qualifications

* Bachelor's degree in liberal arts, Business, Management, or related discipline; OR, if no degree, 3 years of consultative customer service or account management experience, or equivalent

• 3 years + of consultative customer service, or working in the licensing field, or project management experience (or equivalent)
• This role is Fully Remote and must be legally authorized to work in the USA

Preferred Qualifications

* 5 years + of consultative customer service or account management experience, including: + Demonstrate an experience of blithequark business practices, processes, products, and services + Demonstrate knowledge of process and project management standards + To communicate with partner representatives, government agencies, colleagues, and clients

Skills and Competencies

* Strong project management skills, including risk and issue management, planning/resource scheduling, and scope management (balancing time, budget/customer spend, and quality)

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal partners
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Proficiency in MS Excel, with the ability to maintain complex spreadsheets
• Strong knowledge of corporate governance, customer service fundamentals, and data capabilities
• Ability to work in a fast-paced environment, with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our people and providing opportunities for growth and development. As an Experienced Customer Success Project Manager, you will have access to a range of training and development programs, including:

• Regular training and coaching sessions to help you develop your project management skills
• Opportunities to work on high-profile projects and contribute to the success of our customers
• A dynamic and supportive team environment, with regular feedback and coaching
• A comprehensive benefits package, including medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance plan, vacation and sick time, and paid parental leave

Work Environment and Company Culture

blithequark is a company that values its people and strives to create a work environment that is inclusive, diverse, and rewarding. As an Experienced Customer Success Project Manager, you will be part of a dynamic and supportive team, with regular feedback and coaching. You will have the opportunity to work on high-profile projects and contribute to the success of our customers, while also developing your skills and knowledge in a fast-paced and challenging environment.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision plans
• 401(k) with company match
• FSA/HSA
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave

How to Apply

If you are a motivated and experienced project manager with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and rewarding, and we strive to attract and retain the best talent from a wide range of backgrounds and perspectives.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job