Experienced Healthcare Customer Service Representative – Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark, a global leader in digital business services, as we seek an experienced Healthcare Customer Service Representative to join our remote team.

About blithequark

blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With a presence in over 300 languages and a team of 500,000 inspired and passionate individuals, we are a force for good in supporting our communities, clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry.

Benefits of Working with blithequark

At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:

• Paid Training to help you develop your skills and advance your career
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs to support your physical and mental well-being

Your Role at blithequark

As a Healthcare Customer Service Representative at blithequark, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing the satisfaction of making a positive impact on their lives. With our balanced high-tech and high-touch approach, you will have the opportunity to grow and challenge yourself, discovering your potential and taking your career to new heights.

Responsibilities

Your responsibilities will include:

• Fielding inbound calls from medical professionals, using medical terminology to request and verify benefits
• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening and empathy
• Working with confidential customer information and treating it sensitively
• Resolving issues on the first call by being proactive and resourceful
• Appropriately and professionally communicating with customers
• Providing support for Health Care Providers
• Researching benefit information
• Handling situations that may require adaptation of response or extensive research
• Accurately documenting and maintaining all interactions
• Responding to requests for assistance and/or possible processing payments

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success in this role, we require:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required

• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a workplace that is conducive to happiness and a healthy work-life balance, surrounded by people who are positive, supportive, and challenging.

EOE/Disability/Vets

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

Apply Now

If you're ready to take your career to new heights and join a team that is passionate about delivering exceptional customer experiences, apply now to become a Healthcare Customer Service Representative at blithequark. Apply for this job