Junior Account Manager

Levellr provides software and community expertise to some of the world’s largest gaming companies (Scopely, Krafton, Hutch), brands (Google, NFL) and music labels (Universal, Warner) to help them grow, manage and monetize communities on Discord. 

We’re hiring a Junior Account Manager in the US to support our growing clientele of blue-chip brands that use Levellr to thrive on Discord.

This is a unique opportunity to join a fast-growing startup as we continue our expansion, especially in the US. You’ll work closely with a Senior Account Manager who leads a portfolio of high-profile clients, supporting them in delivering exceptional service and results. You’ll help clients bring their communities to life on Discord, make the most of Levellr’s tools and insights, and drive tangible business impact and measurable results on this growing segment of brand strategy. 

As you grow in your role, you’ll take on increasing ownership across accounts: you’ll work closely with business development, account, and community management teams to ensure smooth client onboarding, drive product adoption, and deliver actionable strategies to foster engagement, satisfaction, and growth within their Discord communities. You’ll guide clients in creating vibrant and successful online spaces through Levellr’s insights, while providing exceptional customer service to drive long-term client success and retention.

• Partner closely with a Senior Account Manager to support a portfolio of high-value brand accounts — helping to deliver a seamless client experience from onboarding through to growth

• Manage day-to-day client communication, ensuring proactive, smooth execution of community and platform initiatives

• Help translate Discord data and community insights into actionable recommendations that drive client goals

• Collaborate with Community Managers, Product, and Business Development teams to deliver successful Discord campaigns and implementations

• Contribute excellence to all facets of client interaction, including written communication, weekly agendas, presentation decks, reports, and follow-ups.

• Identify opportunities to enhance the client experience and contribute to account expansion

• Stay ahead of community trends and bring new ideas to support client and team success

• 1-3 years of experience in account management, customer success, or a related client-facing role (SaaS experience preferred)

• Strong relationship-building and communication skills — you’re confident working with both internal teams and client stakeholders

• Organised, detail-oriented, and proactive in managing day-to-day tasks and follow-ups

• Comfortable working across multiple projects in a fast-paced, collaborative environment

• A problem-solver with a positive, solutions-focused mindset

• Curious about online communities, especially how brands and fans connect on platforms like Discord

Bonus points

• Experience with the community management tech space (Discord especially)

• Exposure to working with high profile, global brand accounts within the tech and digital sectors

• Experience working with Notion

• Formulating client or community feedback into effective product feature requests

Levellr is run by two co-founders, Tom (CEO) and Ben (CTO), who have been building communities for the last 15 years at companies big (YouTube, Interpublic Group) and small (MyCujoo). We launched the company in 2021 with a mission to help our customers with the shift to community platforms like Discord and Reddit. We’ve recently raised some investment from experienced gaming and media investors like Mitch Lasky, Owen Mahoney, Crush Ventures and Dylan Collins as well as senior executives from Krafton, Riot Games, Amazon, EA and SuperAwesome.

What we value:

• We have ownership. We embrace change and take bold risks.

• We get shit done. We have a bias for action and love creating value from our code and our conversations.

• We disagree and commit. We give radically honest feedback and challenge assumptions, then get behind the result & move on.

• We grow in uncertainty. We listen to market feedback and iterate continuously to build products our customers love.

• We care. We care about our team and our community/(ies).

We are an equal opportunity employer aiming to build a diverse team. We do not discriminate on the basis of ethnicity, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We’re open and inclusive, and it’s important to us that you are too.

• 5 weeks holiday + public holidays

• Flexible, fully remote working

• Annual UK team trips

• Stock options

• A say in how we grow—your voice will shape our future