Experienced Digital Customer Service Advisor – Renewable Energy and Sustainability Expert – Remote Work Opportunity with blithequark
Welcome to blithequark: Where Passion Meets Innovation
Imagine being part of a team that is revolutionizing the energy industry, making it more sustainable, and putting customers at the heart of everything they do. At blithequark, we're not just another energy company; we're a group of passionate individuals dedicated to creating a better future for our planet. We're on a mission to make energy easy, accessible, and sustainable for all, and we're looking for like-minded individuals to join our journey.
About the Role: Digital Customer Service Advisor
We're seeking an experienced and enthusiastic Digital Customer Service Advisor to join our remote team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, providing expert advice, and resolving complex energy-related issues. If you're passionate about renewable energy, sustainability, and customer service, we want to hear from you.
Key Responsibilities:
- Making energy easy: Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
- Solving problems like a pro: Whether it's a billing query, a meter issue, or a complex energy conundrum – you'll be on it, finding the best fix fast.
- End-to-end service via phone or email: No endless transfers or passing the buck – you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
- Thinking on your feet: No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
- Treat every customer with the care you’d give gran: We believe in warmth, kindness, and going the extra mile – because that's what good service looks like.
- Making a difference: Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact.
- Working from the comfort of your own home: You'll be home-based with flexible hours, allowing you to balance your work and personal life while being part of a supportive and inspiring team.
Essential Qualifications:
- Live for great customer service: You get a kick out of helping people and making their day that little bit better.
- Ask questions and embrace change: Things move fast here – you'll love learning new things and rolling with the punches.
- Have each other’s backs: No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
- Care about the planet: We're fighting climate change, and we want people who share our passion for a greener future.
- Spot problems and fix them: If something's not working, you'll be the first to figure out a better way – and make it happen.
Preferred Qualifications:
- Experience in customer service, preferably in the energy or sustainability sector.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a remote team.
- Familiarity with renewable energy and sustainability principles.
- Basic computer skills and proficiency in Microsoft Office.
Skills and Competencies:
- Strong customer service skills, with a focus on empathy and understanding.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Career Growth Opportunities and Learning Benefits
- Regular training sessions and workshops on renewable energy and sustainability.
- Opportunities for career progression and professional development.
- A supportive and inspiring team environment that encourages collaboration and knowledge sharing.
- Access to industry events and conferences to stay up-to-date with the latest trends and developments.
Work Environment and Company Culture
- Remote working and flexible hours to balance your work and personal life.
- EV salary sacrifice scheme to help you drive electric and reduce your carbon footprint.
- Share options to give you a stake in the company's success.
- Weekly 'Family Dinner' catch-ups to stay connected with your colleagues and have some fun.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A salary of £24,900 per annum.
- 37.5 hours per week, split over morning, evenings, and weekends.
- Flexible working hours to balance your work and personal life.
- Opportunities for career progression and professional development.
- A range of benefits and perks, including EV salary sacrifice, share options, and weekly 'Family Dinner' catch-ups.
How to Apply
If you're passionate about renewable energy, sustainability, and customer service, and you're looking for a new challenge, we want to hear from you. Our application process is designed to be flexible and accommodating, and we'll work with you to find a time that suits you. Here's what you can expect:
- First Stage Interview: You'll be able to speak to one of our team members or record your responses to pre-set questions at a time that fits you.
- Prep Call: After your first interview, you'll arrange a call with someone from our Talent Team to give you an overview of what you need to know to succeed in the next stage.
- Discovery Day: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews.
- Final Interview: The last stage is the final interview, where you'll visit our office, meet two of our leadership team, and have a chance to ask any final questions.