Part-time Customer Experience Manager – blithequark Store

Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you thrive in a fast-paced retail environment where no two days are the same? If so, we invite you to join our team as a Part-time Customer Experience Manager at blithequark Store in Little Rock, AR. As a key member of our leadership team, you will play a vital role in driving sales growth, improving customer satisfaction, and fostering a positive store culture.

About blithequark

At blithequark, we are dedicated to fueling the joy of creativity in our customers. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at blithequark.com and blithequark.ca. Our purpose is to inspire imagination and bring people together through art, crafting, and self-expression. With a rich history dating back to 1973, blithequark has become the go-to destination for all things creative.

Job Summary

As a Part-time Customer Experience Manager, you will be responsible for leading and managing the front-end operations of our store, ensuring that every customer interaction is exceptional and every sales floor is visually appealing. You will work closely with the Store Manager to drive sales growth, improve customer satisfaction, and maintain store recovery standards. Your expertise in customer service, leadership, and operations will be essential in achieving our Brand Promises and delivering a seamless omnichannel experience.

Key Responsibilities

* Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements

• Ensure all front-end policies and procedures are followed, achieving your KPIs and managing your team to achieve their role KPIs
• Plan and lead the execution of class and in-store events in accordance with Company programs
• Lead the omnichannel processes, ensuring a seamless customer experience across all touchpoints
• Manage and execute shrink and safety programs, maintaining a secure and organized store environment
• Assist with cash reconciliation and bank deposits, ensuring accurate and timely financial reporting
• Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Assist with the onboarding of new Team Members, providing comprehensive training and support
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results, participate in the performance management process, and support Talent Development of your team
• Serve as Manager on Duty (MOD), ensuring the store is running smoothly and efficiently during your shift
• Interact with customers in an accepting and respectful manner, remaining positive and respectful, even in difficult situations
• Acknowledge customers, help locate products, and provide solutions to meet their needs
• Participate in the truck unloading and stocking processes, ensuring truck standards are followed and completed within budget
• Cross-train in Custom Framing selling and production, expanding your skills and knowledge in this area

Preferred Knowledge, Skills, and Abilities

* Retail management experience preferred

• Strong leadership and communication skills, with the ability to motivate and inspire a team
• Excellent customer service skills, with a focus on delivering exceptional experiences
• Ability to work in a fast-paced retail environment, with a high level of energy and enthusiasm
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching

Work Environment

* Public retail store setting, with all public areas climate-controlled

• Some stock rooms may not be climate-controlled, and some outdoor work may be required to retrieve shopping carts or unload trucks
• Frame shop contains glass cutter and heat press, with a potential for exposure to these hazards
• Work hours include nights, weekends, and early mornings, with a flexible schedule to meet business needs

Benefits and Perks

* Competitive hourly rate and opportunities for advancement

• Comprehensive benefits package, including health insurance, paid time off, and tuition assistance
• Generous employee discounts and opportunities for professional development
• Collaborative and supportive work environment, with a focus on teamwork and innovation
• Opportunities to participate in company-sponsored events and activities, fostering a sense of community and belonging

How to Apply

If you are a motivated and customer-focused leader with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at blithequark Store in Little Rock, AR.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require a reasonable accommodation to fully participate in the job application or interview process, please contact our Customer Care team at 1-800-642-4235 (1800-MICHAEL). Apply for this job