Experienced Bilingual Customer Service Representative – Public Housing Authority Support

Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you have a strong background in customer service and a proven ability to communicate effectively with people from diverse backgrounds? If so, we encourage you to apply for the Experienced Bilingual Customer Service Representative position at blithequark, a leading provider of public housing authority support services.

About blithequark

blithequark is a trusted partner of choice for public housing authorities who demand product and service excellence. With over 1,000,000 inspections conducted across the nation and a bilingual customer service center, we understand the unique needs of the housing industry. As a woman- and veteran-owned enterprise, we are committed to providing Section 3 opportunities and hiring and extensively training local staff. Our mission is to provide exceptional service to our clients while giving back to the communities we serve.

Job Description

We are currently hiring part-time and full-time customer service associates for work-at-home positions after training. Training will be conducted in our office in Chattanooga, Tennessee. This position is perfect for college students who are available during normal business hours. We offer flexibility based on your schedule, provided the hours you are available meet the needs of our company.

Key Responsibilities

As an Experienced Bilingual Customer Service Representative, you will be responsible for delivering quality customer service to our clients. Your major duties and responsibilities will include:

• Operating phone and computer systems
• Serving as a liaison between inspectors and clients
• Providing customer service for incoming telephone calls, emails, and letters by responding or routing in a timely, efficient, and appropriate manner
• Communicating with inspectors and inspection managers to resolve questions from clients and inspection issues
• Handling email requests from customers, including reinspection approvals, customer questions, etc.
• Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments
• Ensuring that client policies and procedures, as well as HUD requirements and guidelines, are being observed in the day-to-day operations
• Effectively communicating with blithequark co-workers, client staff members, and supervisors regarding project status, client issues, and work assignments via personal conversation, fax, email, and phone
• Exercising discretion in all matters regarding the general business operations of blithequark

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Graduation from high school or GED
• 1-3 years of work experience in customer service preferred
• Any equivalent combination of education, training, and experience, which in the sole determination of blithequark constitutes the required knowledge and abilities
• Bilingual proficiency in Spanish and English
• Proven proficiency of modern office equipment, including multi-line phone, computer, printer, fax, scanner, and copier
• Ability to prepare and present ideas in a clear and concise manner, both orally and in written form
• Accurate typing skills with a minimum typing speed of 40wpm
• Ability to establish, maintain, and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants
• Ability to effectively communicate with people from a broad range of socio-economic backgrounds
• Ability to work productively in a variety of working conditions and environments

Physical Requirements

The physical requirements for this role include:

• Must be able to read various documents and operate office equipment (75-100%)
• Must have acute hearing ability (75-100%)
• Must be able to sit for extended periods (75-100%)
• Must have ability to perform repetitive hand motions (75-100%)

Work Environment and Culture

As a member of the blithequark team, you will be working in a fast-paced, dynamic environment that values collaboration, innovation, and customer satisfaction. Our office is located in Chattanooga, Tennessee, and we offer a hybrid remote work arrangement, allowing you to work from home after training. We are committed to providing a safe and inclusive work environment that supports the well-being of our employees.

Compensation and Benefits

We offer a competitive salary of $12.50 - $13.50 an hour, with opportunities for career growth and professional development. Our benefits package includes:

• 401(k) plan
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work-from-home arrangement

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job