Experienced Customer Support Consultant – Tourism Industry Expertise

Are you passionate about delivering exceptional customer experiences and navigating the complexities of the tourism industry? Do you thrive in a multicultural and multilingual environment, where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Support Consultant, where you'll have the opportunity to unlock your potential, master new skills, and achieve challenging goals in a People First management approach.

About blithequark

blithequark is a leading provider of Support-as-a-Service solutions, offering secure technical, customer support, and CX services to tech companies around the globe. With a presence in over 30 countries and a team that speaks over 60 languages, we're committed to delivering exceptional customer experiences that drive loyalty and growth. Since 2010, we've established ourselves as an industry leader in premium outsourced customer support, with 8 hubs around the world and a reputation for treating our team members like our clients.

What You'll Do

As a Customer Support Consultant at blithequark, you'll play a critical role in delivering prompt and professional support to both B2B and B2C customers via calls, emails, and chats. You'll be responsible for:

• Delivering exceptional customer experiences through efficient issue resolution and proactive communication
• Escalating complex cases to ensure swift and effective resolution
• Collaborating closely with external partners, such as hotels, booking platforms, and service providers, to manage and resolve booking-related concerns or disputes
• Fostering strong, empathetic relationships with customers, guiding them towards satisfactory solutions and enhancing customer loyalty
• Utilizing multiple software tools and platforms to monitor case progress, communicate with customers, and document resolutions
• Securing sensitive customer information and maintaining confidentiality
• Working cross-functionally with internal teams to deliver comprehensive solutions
• Providing feedback to improve customer service workflows and operational processes

What You Need to Succeed

To excel in this role, you'll need:

• Excellent English skills (C1 for both spoken and written)
• Proven customer experience in the travel or hotel industry
• Experience with Zendesk or other CRM platforms
• Experience handling customer interactions across all three communication channels: emails, calls, and chats
• Analytical and research skills
• A positive, responsible, and proactive attitude
• Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
• Strong ability to quickly learn and work with multiple software tools and platforms
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks

As a Customer Support Consultant at blithequark, you'll enjoy:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who We Are Looking For

We welcome people with various backgrounds and experiences to join our team. If you're passionate about delivering exceptional customer experiences and navigating the complexities of the tourism industry, we encourage you to apply. Please send your CV in English, highlighting your outstanding skills and experience.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Support Consultant, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities to take on new challenges and responsibilities
• A supportive and inclusive team environment that encourages collaboration and growth
• A comprehensive benefits package that includes health insurance, retirement savings, and paid time off

Work Environment and Company Culture

Our team at blithequark is passionate about delivering exceptional customer experiences and navigating the complexities of the tourism industry. We're a multicultural and multilingual team that values diversity, inclusivity, and collaboration. Our work environment is dynamic and fast-paced, with a focus on innovation and continuous improvement.

Compensation, Perks, and Benefits

As a Customer Support Consultant at blithequark, you'll enjoy a competitive compensation package, including:

• Salary in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Disclaimer

blithequark is an equal opportunities employer, committed to providing a fair and inclusive work environment for all team members. We welcome applications from diverse backgrounds and experiences and are committed to ensuring that our hiring practices are free from bias and discrimination.

How to Apply

If you're passionate about delivering exceptional customer experiences and navigating the complexities of the tourism industry, we invite you to apply for the Customer Support Consultant role at blithequark. Please send your CV in English, highlighting your outstanding skills and experience. We look forward to hearing from you! Apply for this job