Experienced Customer Onboarding Manager, SMB | French Speaking
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of driving complex projects to completion? If so, we invite you to join blithequark, a pioneering all-in-one payroll and HR platform for global teams, as our Customer Onboarding Manager, SMB | French Speaking. At blithequark, we're revolutionizing the way businesses operate globally by providing a seamless platform for HRIS, payroll, compliance, benefits, performance, and equipment management. Our vision is to unlock global opportunity for every person, team, and business, and we're committed to making this vision a reality through our cutting-edge technology and innovative approach. As a key member of our team, you'll play a critical role in ensuring the successful onboarding of our SMB clients, providing strategic guidance, and championing new products and capabilities to facilitate the expansion of each client's business with blithequark. If you're a motivated self-starter with a passion for growth, a creative approach to problem-solving, and excellent communication skills, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list.
Your Role at blithequark
As our Customer Onboarding Manager, SMB | French Speaking, you'll be responsible for:
- Helping customers from low and medium-touch journeys through onboarding and offboarding
- Helping your teammates with escalations and day-to-day questions on processes and blithequark products
- Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
- Setting up customers to success in a timely manner through becoming an expert in blithequark products
- Problem-solving clients' issues and proactively advocating for clients' success
- Partnering with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
Qualifications and Skills
To succeed in this role, you'll need:
- A fluent level of French and English
- A minimum of 3+ years of relevant experience in an onboarding/integration/project manager role and understanding how to launch and manage complex onboarding journeys
- Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert
- A creative approach to problem-solving and embracing the challenge with the tools at your disposal
- Excellent communication skills with great written and presentation skills
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
- Demonstrate understanding of project management principles and ability to lead projects to completion successfully
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
- Stock grant opportunities dependent on your role, employment status, and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Why Join blithequark?
At blithequark, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
How to Apply
If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our careers page, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
blithequark is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.
Data Protection
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144. Apply for this job