Experienced Customer Service Agent for Government Relations – E-commerce Law Specialist and Regulatory Compliance Expert

Welcome to blithequark

At blithequark, we are passionate about driving growth and innovation in the e-commerce industry. Our team is dedicated to aligning pricing, discount, and marketing strategies to achieve sustainable and scalable growth. We believe in a strong learning culture and a data-driven mindset, which enables us to grow together as individuals and as a team. As a leader in the industry, we are committed to excellence and are looking for talented professionals to join our team.

About the Role

We are seeking an experienced Customer Service Agent for Government Relations to join our team. As a vital link between our customers and government bodies, you will be responsible for directly managing escalated complaints and ensuring regulatory compliance. This specialized role requires a deep understanding of e-commerce law in KSA to resolve complex issues and maintain our excellent relationship with government partners. If you have a strong analytical mindset and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Periodically review local complaint management processes to identify pain points and areas for improvement
• Directly involve in complaint management processes in cases where further investigation of blithequark internal teams is required
• Contribute to flow improvement projects in ticketing systems to enhance efficiency and effectiveness
• Periodically report local backoffice teams' operational and success KPIs and create alarms to relevant teams in case of need
• Support the Point of Contact (POC) for Ministry/local government-generated complaints, including responding, providing solutions, and follow-up

Essential Qualifications

• Experience in retail and e-commerce law, government escalations, and regulatory compliance in KSA
• In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, and data protection in KSA law
• Strong Arabic language written and verbal communication skills
• Ability to work in a fast-paced and ever-changing environment
• Analytical thinking and problem-solving abilities, with a strong focus on teamwork
• Capable of multitasking, with the ability to manage stress and strict deadlines
• Excellent research and follow-up abilities
• Solid skills using MS Office tools

Preferred Qualifications

• Previous experience in a customer-facing role, with a strong focus on government relations and regulatory compliance
• Knowledge of industry trends and developments in e-commerce law and regulatory compliance
• Experience working with cross-functional teams, including product, category, and operations
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

What We Offer

At blithequark, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. We offer a range of benefits, including:

• Personalized training allowance and learning opportunities to help you grow and develop in your career
• Responsibility from day one, with a culture that values every voice and encourages ownership and accountability
• A diverse, international team with opportunities to collaborate with global peers across our offices
• Opportunities to grow with the best, with meaningful challenges, hands-on experience, and expert guidance and global mentoring
• Meaningful connections beyond tasks, with team rituals, events, and social activities that help us stay connected and inspired

Our Culture

At blithequark, we believe in a culture that is startup-spirited, collaborative, and inclusive. We value diversity, equity, and inclusion, and are committed to creating a work environment that is welcoming and supportive to all employees. We believe in empowering our employees to take ownership and make decisions that drive impact, and we encourage open communication, feedback, and continuous learning.

Compensation and Benefits

We offer a competitive compensation package, with a range of benefits that include health insurance, retirement savings, and paid time off. We also provide opportunities for professional development, with a focus on continuous learning and growth.

Take the Next Step

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Want to get to know our team better? Explore our career website, LinkedIn, or YouTube to learn more about #Lifeatblithequark and how we work. We are excited to meet our next team member and look forward to receiving your application.