Experienced German Speaking Customer Experience Agent – Livestream Shopping Platform Support Specialist

Welcome to blithequark: Revolutionizing the Future of Commerce

Imagine being part of a dynamic team that's redefining the e-commerce landscape by blending community, shopping, and entertainment into a unique experience. At blithequark, we're not just building a platform – we're creating a movement. As the largest livestream shopping platform in North America and Europe, we're passionate about enabling anyone to turn their passion into a business and bringing people together through commerce. With hubs in the US, UK, Ireland, Poland, and Germany, we're a remote co-located team inspired by innovation and anchored in our values.

Our live auctions feature a wide range of products, from fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants. We're committed to providing an exceptional user experience, and our Customer Experience team plays a vital role in driving this mission forward. As a Customer Experience Agent, you'll be the face of blithequark, ensuring that our customers receive the best possible support and resolving any issues that may arise.

At blithequark, we're not just looking for employees – we're looking for passionate individuals who share our vision and are eager to make a meaningful impact. If you're a customer-centric problem solver with a growth mindset and a passion for delivering exceptional support, we want to hear from you. Join our team and be part of a journey that's changing the face of e-commerce.

About the Role

The Customer Experience team at blithequark is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you'll be tasked with ensuring that our customers receive the product they ordered as quickly as possible and resolving any issues that may arise. Your primary focus will be on providing exceptional support to our buyers and sellers, addressing their concerns, and resolving issues in a timely and professional manner.

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving issues promptly
• Resolve customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner
• Become an expert in the blithequark product, processes, and systems to drive positive outcomes for our users
• Collaborate with other departments to troubleshoot, research, and resolve open questions and issues
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

About You

We're looking for a highly motivated and customer-focused individual with a passion for delivering exceptional support. If you have a growth mindset, are willing to learn and take on new challenges, and are committed to providing the best possible experience for our customers, we want to hear from you. Here are some of the skills and qualifications we're looking for:

• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Fluent in English and German, with a deep understanding of the DACH market
• Understanding of e-commerce and marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and a passion for delivering exceptional support
• Proactive problem-solver and process-improver
• Knowledge of collectibles is a plus
• Bachelor's degree preferred
• Previous start-up experience is a plus

Skills and Competencies

To be successful in this role, you'll need to possess a unique blend of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and ability to maintain accuracy in a high-volume environment
• Ability to work independently and as part of a team
• Strong customer service skills and ability to resolve issues in a professional and courteous manner

Career Growth and Learning Benefits

• Comprehensive onboarding program to help you get up to speed quickly
• Ongoing training and development opportunities to help you build your skills and knowledge
• Opportunities to take on new challenges and responsibilities as you grow and develop in your role
• Access to a range of tools and resources to help you deliver exceptional support and resolve issues efficiently

Work Environment and Company Culture

• Flexible work arrangements and remote work options
• Opportunities to collaborate with a talented and diverse team of professionals
• Access to a range of tools and resources to help you stay organized and focused
• Regular team-building activities and social events to help you connect with your colleagues

Compensation, Perks, and Benefits

• Competitive salary and bonus structure
• Comprehensive health insurance options, including medical, dental, and vision
• Flexible time off policy and holiday pay for working company-wide holidays
• Work-from-home support, including a home office setup allowance and monthly allowance for cell phone and internet
• Care benefits, including a monthly allowance for wellness and annual allowance towards childcare
• Pension plans internationally
• Monthly allowance to dogfood the app and develop a deep understanding of our product
• Parental leave and gradual return to work options

Conclusion

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you. Join our team at blithequark and be part of a journey that's changing the face of e-commerce. Apply now to become a Customer Experience Agent and take the first step towards a rewarding and challenging career with a dynamic and innovative company.