[Remote] Data Analyst, Customer Intelligence – Amazon Store

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Note: The job is a remote job and is open to candidates in USA. GitLab is an open-core software company that develops an AI-powered DevSecOps Platform used by over 100,000 organizations. The Analyst focused on Customer Intelligence will own the end-to-end development process for data products, collaborating with various teams to provide actionable insights and enhance analytics capabilities.

Responsibilities

• Collaborate cross-functionally to deeply understand business questions about our collective customer base and their usage of our product, and design single-source-of-truth reports and dashboards to address them
• Explore data to uncover insights and opportunities, in particular, understanding the customer journey and customer product feedback, and identifying opportunities for growth/improvement
• Craft dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment.
• Experiment with GenAI tooling, in partnership with the Data Platform team, to find opportunities to increase speed to insight by enabling end users to engage with data products in a conversational way
• Partner with Data Engineering & Analytics Engineering to provide requirements for product & customer data creation and model development
• Influence and contribute to the long-range strategy and goals of the Analytics team
• Advocate for improvements to data quality, security, and performance across the data lifecycle
• Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other GitLab analysts through code reviews, pairing, and training to help deliver optimal analyses and reports
• Support business teams to maximize the value derived from customer and behavioral data

Skills

• 3-5+ years of experience in an analytics role, with experience analyzing product usage and customer journey/stages for a SaaS product
• Experience combining data attributes from various systems (i.e., Marketing, Product, ERP, CRM, etc.) to develop a unified view of the customer lifecycle. Our data includes GitLab.com, Salesforce, Zuora, Zendesk, Marketo, NetSuite, Snowplow, and many others (see the Data Team page)
• Ability to write complex SQL, including multi-table joins, grouping and aggregation, common table expressions, and conditional filters
• Ability to clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions
• Ability to collaborate with, and build relationships with, a diverse set of stakeholders (Customer Success, Product, Marketing, etc.)
• Proficiency with a business intelligence tool(s) (we use Tableau)
• Effective communication and collaboration skills
• Ability to thrive in a fully remote organization
• Positive and solution-oriented mindset

Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Company Overview