Experienced Customer Support Technical Specialist – Global Human Capital Management (HCM) Platform

Are you a highly skilled and customer-focused technical specialist with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Support Technical Specialist for our award-winning Cloud HCM platform.

About blithequark

blithequark is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our mission is to make work life better for employees, customers, partners, and communities globally. We achieve this by providing a unified solution database and continuous calculation engine, driving efficiency, productivity, and compliance for the global workforce.

The Role

As an Experienced Customer Support Technical Specialist, you will report to the Customer Support Manager and be responsible for delivering business-to-business application support to blithequark customers. This role collaborates with client administrators (including payroll, HR, Finance, and IT administrators) and third-party vendors to champion customer priorities and drive integration incidents to closure. You will combine excellent analytical, technical, and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.

Key Responsibilities

* Leverage strong analytical and problem-solving skills to efficiently resolve incidents

• Provide customers with regular and timely incident updates
• Maintain the highest level of customer satisfaction
• Reproduce and meticulously document software defects
• Contribute to the support knowledgebase
• Enhance the customer support experience
• Optimize internal processes and procedures

What You'll Get to Do

As an Experienced Customer Support Technical Specialist, you will have the opportunity to:

• Work with a talented team of professionals who share your passion for delivering exceptional support experiences
• Develop solid product and domain expertise to maintain the highest level of customer satisfaction
• Provide peer-to-peer mentoring and identify knowledge gaps to drive continuous improvement
• Contribute to the development of internal processes and procedures to optimize support delivery
• Collaborate with cross-functional teams to drive business outcomes and customer success

Skills and Experience We Value

To be successful in this role, you will possess:

• A Bachelor's or College Degree in Computer Science, Information Technology, Human Resource Management, or equivalent
• At least 2-3 years of working experience in helpdesk support, application troubleshooting with a customer-focused role or equivalent
• Strong analytical skills, demonstrated ability to bring high-complexity customer issues to resolution
• Ability to work flexible hours and a willingness to work on-call if required
• Asia Payroll processing knowledge is an advantage
• Experience with HCM (HR, Payroll, Workforce Management) applications
• Understanding of relational database systems
• Superior communication, organizational, and problem-solving skills

What's in It for You

At blithequark, we believe in creating a workplace that is inclusive, diverse, and supportive of all employees.

We offer

• A dynamic and fast-paced work environment that encourages innovation and creativity
• Opportunities for personal and professional growth through training and development programs
• Comprehensive wellness initiatives and recognition through competitive pay and benefits
• A commitment to community impact through volunteer days and our charity, blithequark Cares
• A focus on supporting employees to be the best version of themselves

How to Apply

If you are a motivated and customer-focused technical specialist with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Note:

blithequark is an equal opportunity employer and considers and embraces all individuals and what makes them unique. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a blithequark employee, please refer to our fraudulent recruiting statement found here: [insert link]. Apply for this job