Experienced Full Stack Customer Support Consultant – Dutch Language Expertise (Suriname, Remote)

Are you a tech enthusiast with a passion for delivering exceptional customer experiences? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as a Customer Support Consultant. As a key member of our global support team, you will have the opportunity to work with cutting-edge technology, collaborate with a diverse group of professionals, and enjoy a flexible remote work arrangement.

Unlock Your Potential with blithequark

At blithequark, we believe in empowering our team members to reach their full potential. Our People First management approach focuses on fostering a culture of growth, innovation, and collaboration. As a Customer Support Consultant, you will have access to comprehensive training programs, mentorship opportunities, and a supportive team environment that encourages you to learn and develop new skills.

What You Will Do:

As a Customer Support Consultant, your primary responsibilities will include:

• Communicating with hot leads and existing customers via calls, emails, and other digital channels to provide exceptional support and build long-lasting relationships
• Identifying and escalating complex technical issues, ensuring prompt resolution of requests and maintaining a high level of customer satisfaction
• Assisting customers with inquiries related to product features, usage, and troubleshooting
• Meeting team Key Performance Indicators (KPIs) and contributing to the overall success of the support team
• Maintaining working knowledge of our client's products and services, staying up-to-date with new features and updates
• Securingly handling customers' sensitive information, adhering to data protection and confidentiality policies

What You Need to Succeed in This Role:

To excel as a Customer Support Consultant, you will need:

• Excellent Dutch language skills (at least C1 level for both spoken and written) and English language skills at B2 level
• Experience in customer support, preferably in a SaaS or tech-related environment
• Familiarity with Google Suite and other productivity tools
• Positive and responsible attitude, with a strong focus on customer satisfaction and problem-solving
• Tech-savvy, with a willingness to learn and adapt to new technologies and systems
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have:

While not essential, experience in sales, CRM systems, and other related areas will be a great plus in this role.

Benefits and Perks:

As a Customer Support Consultant at blithequark, you can expect:

• A fixed schedule: Monday–Friday, 6 AM–10 AM, Suriname time
• Opportunity to work fully remotely, with flexible scheduling and work arrangements
• Inclusive international environment, with a diverse team of professionals from around the world
• Compensation in USD, with competitive salaries and bonuses
• Good bonuses for referring friends and colleagues
• Paid intensive training and probation, ensuring you have the skills and knowledge to succeed in your role
• Work-life balance, with a focus on employee well-being and satisfaction
• Responsive management, committed to your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities for professional growth and advancement

Who We Are:

blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience, we have become an industry leader in premium outsourced customer support, working with clients from over 30 countries and speaking over 60 languages. Our team is dedicated to providing exceptional support and service, with a focus on building long-lasting relationships with our clients and customers.

Join Our Team:

If you are a motivated and customer-focused individual with a passion for languages and technology, we invite you to join our team at blithequark. Please submit your CV in English, highlighting your outstanding skills and experience. We look forward to welcoming you to our dynamic and inclusive team!

Disclaimer:

blithequark is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse backgrounds and experiences, and our assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Apply for this job