Experienced Customer Service Advisor – Health Insurance Navigation and Support

Are you a customer service professional looking for a rewarding career opportunity that offers flexibility, personal fulfillment, and benefits? Do you have a passion for helping others navigate complex issues and providing meaningful support when they need it? If so, we invite you to join blithequark as a Work at Home Customer Service Advisor, where you'll have the opportunity to make a real difference in the lives of our customers, health care providers, and beneficiaries.

About blithequark

blithequark is a leading provider of innovative solutions in the health insurance industry. Our mission is to empower individuals and organizations to navigate the complexities of health insurance with confidence and ease. We're committed to delivering exceptional customer experiences and building long-lasting relationships with our customers. As a Work at Home Customer Service Advisor, you'll be an integral part of our team, working from the comfort of your own home to provide top-notch support to our customers.

What to Expect

As a Work at Home Customer Service Advisor at blithequark, you'll have the opportunity to:

• Help customers, health care providers, and beneficiaries navigate their health insurance questions and concerns
• Provide meaningful support and guidance to customers via phone and email
• Develop your skills and knowledge in health insurance navigation and support
• Work in a dynamic and supportive team environment
• Enjoy a flexible schedule with paid time off and comprehensive training
• Participate in leadership development programs to advance your career

Responsibilities

As a Work at Home Customer Service Advisor, your key responsibilities will include:

• Researching, processing, and resolving customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues, and complex inquiries
• Relaying detailed information to customers, managers, and clients
• Initiating status reports or service recovery letters to the inquirer
• Routing inquiries when appropriate
• Educating new and existing customers and team members on relevant policies, procedures, and specific benefits
• Documenting details of each interaction in the tracking system to maintain up-to-date and organized records
• Offering timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Skills for Success

To succeed in this role, you'll need to possess:

• Excellent communication skills (spoken and written) to clearly convey detailed information
• Ability to analyze detailed information and draw reasonable conclusions to resolve complex issues
• Basic math skills to provide support surrounding payments
• Empathy, listening, organizational, quick thinking, multitasking, and time management skills to work in an ever-changing environment
• Computer skills including Microsoft Office
• Ability to work in an ever-changing environment and adapt to new situations

Eligibility Requirements

To be considered for this role, you'll need to meet the following eligibility requirements:

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Typing speed of 30+ words per minute
• Available to work shifts within the center's hours of operation (Monday - Friday 8 a.m. - 9 p.m. Eastern time; possible Saturdays/Sundays from October through March)
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

While not required, the following skills and experience are highly desirable:

• Experience in medical claims reimbursements or medical billing
• Conversant in health insurance industry terminology
• Demonstrated knowledge of health care policies, procedures, applicable certificates, and riders, and benefits as related to inquiry processing
• Knowledge of customer service techniques

Remote Work Requirements

As a Work at Home Customer Service Advisor, you'll need to:

• Be an Ohio resident
• Have access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)

Compensation and Benefits

As a Work at Home Customer Service Advisor at blithequark, you'll enjoy a competitive compensation package, including:

• Starting rate of $13 per hour
• Comprehensive training and development programs
• Leadership development opportunities
• Flexible schedule with paid time off
• Supportive and knowledgeable team environment
• Positive, empowering work environment

How to Apply

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we invite you to apply for the Work at Home Customer Service Advisor role at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply to this job Apply for this job