Experienced Full Stack Customer Success Director – Strategic Partnership Development and Growth

At blithequark, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

About blithequark

blithequark accelerates the customer's journey to becoming a more connected and intelligent business. The blithequark Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, blithequark helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our Approach

Our approach is grounded in the blithequark Way, a framework that encapsulates our values and drives everything we do as an organization—from hiring to decision-making and product development to colleague programs. Created with direct input from our colleagues, the blithequark Way forms the foundation of our vibrant culture.

Job Summary

We're seeking an experienced Full Stack Customer Success Director to join our team at blithequark. As a key member of our Customer Success organization, you'll be responsible for driving strategic partnership development and growth, ensuring customer satisfaction, loyalty, and long-term partnerships. If you're a seasoned professional with a passion for customer advocacy, leadership, and problem-solving, we encourage you to apply.

Key Responsibilities

- Develop and execute strategic plans to drive customer success, retention, and expansion across a large Enterprise & Strategic-level book of business - Lead a team of Customer Success Managers to drive consistent CS methodology and execution across all CS leaders and individual contributors - Collaborate with cross-functional teams to ensure customer-centric solutions and drive business growth - Analyze customer data to identify trends, opportunities, and challenges, and develop data-driven strategies to address them - Stay up-to-date with industry trends, emerging technologies, and best practices in customer success - Develop and maintain strong relationships with customers, internal stakeholders, and partners to drive customer satisfaction and loyalty - Mentor and coach team members to develop their skills and advance their careers - Collaborate with the leadership team to develop and implement customer success strategies that align with business goals

Essential Qualifications

- 15+ years of Enterprise B2B SaaS Customer Success experience, owning accountability for large Enterprise & Strategic-level book of business - Proven track record of customer retention and expansion - Experience driving consistent CS methodology and execution across all CS leaders and individual contributors - Deep understanding of business strategy, revenue, and capacity models to ensure CS team is operating with efficiency and in line with company goals - Strong technical background and acumen, including in-depth understanding of Revenue Management and/or contract management software solutions, commercial functions and processes, and IT project management fundamentals - Salesforce and/or blithequark product experience a plus

Preferred Qualifications

- Industry-specific experience in manufacturing, healthcare, financial services, or Technology industry - Strong communication and interpersonal skills, with ability to articulate complex concepts and technical information to both technical and non-technical stakeholders - Problem-solving and proactive mindset, with ability to delve into details and operational tactics while engaging on the big picture or overall strategy - Data-driven decision making, with ability to use data to explain why and how to improve for the future and collaborate cross-functionally to bring others along in the journey - Experience leading with both clarity and care, with ability to lift others as they lead mentoring teammates, navigating change, and creating space for collaboration and growth

What We Offer

- Competitive compensation package, including base salary and variable incentive pay component - Flexible work options and a full range of benefits, including medical and dental insurance - Opportunities for career growth and development, including mentorship and coaching - Collaborative and dynamic work environment, with a focus on innovation and customer satisfaction - Recognition and rewards for outstanding performance and contributions to the organization

How to Apply

If you're a motivated and experienced professional with a passion for customer success, we encourage you to apply. Please submit your resume in PDF or plain text format, and include a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law.

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