Customer Experience Specialist - Minneapolis/St. Paul, MN - Onsite at blithequark Minneapolis, MN

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's Reservations team as a Customer Experience Specialist in Minneapolis, MN. As a key member of our high-energy call center team, you will play a vital role in shaping the blithequark experience for our customers, connecting them to the world, and exceeding their expectations.

About blithequark

blithequark is the most awarded airline for customer satisfaction, and we're committed to keeping our customers at the heart of everything we do. Our team is passionate about listening to, caring for, and connecting with customers, and we're looking for like-minded individuals to join our ranks. As a Customer Experience Specialist, you'll be part of a service and sales-focused team that's dedicated to making every customer interaction outstanding and memorable.

Key Responsibilities

As a Customer Experience Specialist, you'll be responsible for:

• Answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
• Optimally listening to customers, quickly identifying and owning customer issues, and actively searching for solutions to problems
• Making quality decisions, paying attention to detail, and interacting with a globally diverse group of customers and colleagues
• Consistently selling travel-related services, including car rental and credit card vendor partner products, while understanding and adhering to all blithequark and U.S. Department of Transportation (DOT) compliance requirements
• Participating in future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues
• Assisting customers via Twitter, Facebook, or other emerging social media platforms as blithequark continues to innovate and expand its customer engagement channels

What You'll Need to Succeed

To excel in this role, you'll need:

• A High School diploma, GED, or High School Equivalency
• The ability to embrace diverse people, thinking, and styles
• A commitment to prioritizing safety and security of self, others, and personal data
• Authorization to work in the United States and be at least 18 years of age
• Flexibility to work PM shifts with 2 consecutive days off, which will likely be offered midweek
• Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
• Clear, cheerful, and courteous verbal and written communication skills, using appropriate grammar, tone, and pronunciation
• Reliable and committed attendance, performance, self-motivation, and goal attainment
• A commitment to prioritizing privacy when handling personal data

What Will Give You a Competitive Edge

To take your career to the next level, consider the following preferred qualifications:

• One year of experience working in sales and at least one year of experience providing customer service
• Spanish language fluency, which may lead to internal bilingual positions with associated pay increases

Benefits and Perks

At blithequark, we're committed to Sharing Success with our employees, offering a comprehensive package of benefits and perks that will help you keep climbing:

• Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
• Comprehensive health & wellness benefits, including medical, dental, vision, short/long term disability, and life benefits
• Paid training, including instruction, observation, exams, and performance measures
• Domestic and International Flight privileges for employees and eligible family members
• Career development programs to support your long-term career goals
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

Join the blithequark Team

If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to join our team as a Customer Experience Specialist. Apply now and take the first step towards a rewarding career with blithequark. Apply to this job Apply for this job