Strategic Customer Success Manager (Enterprise) – Unlocking Customer Value through Innovative Augmented Reality Solutions
Are you a seasoned customer success professional with a passion for novel technologies and a drive to help customers succeed? Do you thrive in fast-paced, collaborative environments where no two days are the same? If so, we invite you to join blithequark, a pioneering company revolutionizing the way Aerospace, Aviation, and Medical Tech manufacturers work with augmented reality. As a Strategic Customer Success Manager (Enterprise), you will play a critical role in empowering our customers to achieve measurable ROI through our cutting-edge WorkLink platform.
About blithequark
blithequark is a trailblazing company that is supercharging the productivity of Aerospace, Aviation, and Medical Tech manufacturers by empowering their teams with AR work instructions on the frontline. Our WorkLink product is the first knowledge platform to combine augmented reality (AR) work instructions and remote assistance into one enterprise-ready platform, taking the efficiency of manufacturing, technical training, and industrial productivity to new levels. With a strong focus on customer success, we are committed to driving measurable ROI for our partners through augmented reality that provides expert build guidance on demand.
Your Role at blithequark
As a Strategic Customer Success Manager (Enterprise), you will serve as the primary point of contact for post-sales activities, including customer onboarding, consultative program management, and assigned commercial activities. You will work closely with named accounts to ensure they are trained and successfully using our products, analyzing customer feedback and data to deliver solutions based on internal and industry best practices. You will also advocate for customers, leading internal teams and projects to solve customers' needs, and monitor and track customer health, identifying risks and developing success milestones.
Key Responsibilities
* Serve as the primary point of contact for post-sales activities, including customer onboarding, consultative program management, and assigned commercial activities
- Work closely with named accounts to ensure they are trained and successfully using our products
- Analyze customer feedback and data to deliver solutions based on internal and industry best practices
- Advocate for customers, leading internal teams and projects to solve customers' needs
- Monitor and track customer health, identifying risks and developing success milestones
- Prioritize and proactively drive timely resolution of customer inquiries
- Propose innovative ideas to evolve the customer experience toward greater value
- Travel to meet with customers quarterly, as needed
Role Requirements
* 4+ years of applicable experience as a full lifecycle Customer Success Manager
- Bachelor's degree or equivalent career experience
- Experience with the following technologies: Sharepoint, Excel, GSuite (slides, documents, etc.), Figma, or related visual or workflow tools, Hubspot, Zendesk, and Atlassian products (JIRA, Confluence)
- Proficient interpersonal skills, demonstrated by the ability to build and maintain authentic business relationships at the executive level and effectively manage relational challenges
- Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
- Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
- Proficient understanding of Sales lifecycle concepts within the Software as a Service industry
- Ability to communicate highly technical details simply to non-technical audiences
- Willingness to travel to customer sites and trade events as needed
- Ability to effectively forecast, take measurable action steps toward, and exceed when possible, both net and gross retention goals
- Proficient organization of projects and associated internal/external teams: exhibited project management and time management skills
Preferred Qualifications
* Account Management, Consulting, Product Training and Enablement, Project Management, or Change Management experience
- Experience or knowledge in providing SaaS to the following industries: Manufacturing, Field Services, Construction/Engineering, Automotive, Aerospace/Defense
- Basic understanding of standard integration practices and key customer side stakeholders that lead key technical deployment activities (e.g. SSO, Enterprise systems, APIs, etc.)
Additional Information
* blithequark is committed to fair and equitable hiring practices.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Compensation and Benefits
* This role is eligible for up to a 20% annual bonus & commission for helping advance expansion deals
- Pay will be commensurate with the experience, skills, and qualifications that the candidate brings to the position
- blithequark offers a competitive benefits package that includes group health benefits, flexible work/life accommodations, and options.
If you are a customer success professional with a passion for innovative technologies and a drive to help customers succeed, we invite you to join our team at blithequark. Apply now to become a Strategic Customer Success Manager (Enterprise) and be a part of our mission to revolutionize the way Aerospace, Aviation, and Medical Tech manufacturers work with augmented reality. Apply for this job