Experienced Customer Advocate Representative – Revenue Growth and Customer Success
Are you a sales-driven professional with a passion for turning customer conversations into closed business? Do you thrive in a fast-paced environment and have a knack for understanding customer pain points? If so, we invite you to join blithequark, a leading go-to-market solution for revenue teams, as a high-performing Customer Advocate Representative.
About blithequark
blithequark is the trusted partner for revenue teams, empowering over 500,000 companies and millions of users globally to drive growth and accelerate conversions. Founded in 2015, our company has become one of the fastest-growing companies in SaaS, with a valuation of $1.6 billion and a strong track record of innovation. We provide sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.
Our Mission
At blithequark, we're driven by a shared mission: to help our customers unlock their full revenue potential. We believe in taking extreme ownership of our work, moving with focus and urgency, and learning voraciously to stay ahead. Our team is passionate about delivering exceptional customer experiences, and we're committed to investing in your growth and development.
The Role
As a Customer Advocate Representative, you'll play a key part in driving revenue and accelerating conversions through real-time chat interactions. This is a dynamic opportunity for someone who is both a product expert and a strategic seller—someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint.
Key Responsibilities
* Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.
- Go above and beyond to ensure client satisfaction and success at all times.
- Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of blithequark.
- Proactively upsell and cross-sell relevant product features that match the customer’s business goals.
- Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
- Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.
- Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
- Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience.
Your Background
* At least 1-2 years of experience working in a customer-facing role (support, sales, or similar), with a passion for helping people and guiding conversations.
- Excellent English communication skills, both written and verbal.
- Proven history of achieving top performance.
- Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
- Customer-centric, working to understand the questions that customers ask to help them resolve their business.
- Clear and confident written communication skills, especially in live chat or email settings.
- Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.
Why You’ll Love Working at blithequark
* We're a remote-first inclusive organization focused on operational excellence, with a culture that ensures clear expectations and an environment to do your best work with ample reward.
- We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.
- Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed.
- We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
- If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive—blithequark is the place for you.
What We Offer
* Competitive salary and bonus structure.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off and holidays.
- Professional development opportunities, including training, mentorship, and career growth.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job