Experienced Full Stack Customer Support Team Member – French Speaking – Web & Cloud Application Development
Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you possess excellent communication skills in French and English, with a strong preference for fluency in Dutch or Flemish? Are you eager to join a dynamic and fast-growing company that prioritizes sustainability, customer love, and employee well-being? If so, we invite you to explore this exciting opportunity to become a key member of our Customer Support Team at blithequark.
About blithequark
At blithequark, our mission is to bring health and happiness to dogs and their humans worldwide. We believe dogs deserve the best, so we craft fresh, tasty, and healthy dog food, cooked gently with high-quality ingredients and delivered in perfect portions. As a B-Corp certified company, we're committed to sustainability, social responsibility, and making a positive impact on our planet.
About the Role
We're seeking a French-speaking Customer Support Team Member to join our team of 8 fellow Benelux Customer Support Team members. As a key member of our Customer Love Team, you'll be responsible for delivering exceptional support experiences to our customers in the Netherlands and Belgium. Your primary goal will be to ensure our customers receive top-notch support, resolving their queries and requests efficiently and effectively.
Key Responsibilities
* Be the friendly face and voice of blithequark for our customers in Belgium (specifically Wallonia) and the Netherlands
- Connect with customers via phone, email, live chat, and social media
- Solve a wide range of questions and requests with care and efficiency
- Surprise our customers with thoughtful extras to make their experience unforgettable
- Gather feedback and share insights with the wider blithequark team to help us improve
- Support our culture of Customer Love and contribute to keeping our Trustpilot score at 4.8+ ⭐
Your Daily Activities
* Work 4 or 5 days per week from Monday-Saturday, including occasional Saturdays (at least once per month)
- Be available to work from our Amsterdam office at least 1 day a week
- Participate in online technical interviews and face-to-face interviews with the local team to test cultural and values fit
- Complete take-home tasks to demonstrate your written customer service skills
- Collaborate with the Customer Love Team to resolve customer queries and requests
- Stay up-to-date with product knowledge and industry trends to provide informed support
A Bit About You
* Fluency in English and French (written and spoken)
- Strong preference for fluency in Dutch or Flemish
- Ability to work 32-39 hours a week
- Ability to work from our Amsterdam office a minimum of 1 day a week
- Based in the Netherlands, with a valid work permit
- Willing and excited to travel to other blithequark markets every 3-6 months to join social events and workshops
- Passion for solving problems and creating great customer experiences
- Comfortable working independently and as part of a team
- Attention to detail and organized in your work
- Open to feedback and eager to learn
- Love dogs!
What We Offer
* Gross annual salary: €33,500 including holiday allowance (based on full-time 39 hrs)
- 25 vacation days + 1 additional day of anniversary leave per year of service
- 5 extra 'paws' days per year (for wellbeing, learning, or to add to your holidays)
- €500 annual learning & development budget
- Pension plan with ASR Doenpensioen (3% employer / 3% employee contribution)
- Full travel reimbursement (NS Business Card or km allowance, up to €350/month)
- Hybrid working – work from our office at least 1 day a week, feel free to work from home on the other days
- Remote-First periods (August & Christmas)
- Weekly free team lunches in our Amsterdam office
- ClassPass discounted membership with employer contribution
- Lease a Bike scheme
- Extensive parental leave
- Paid sabbaticals after 5 years
- Volunteering time at dog shelters during working hours
- Discount on blithequark for your dog (or your friends'!)
- Monthly socials, fun team activities, and an office full of dogs (check out our Instagram for proof)
- Join a B Corp and make an impact
Our Interview Process
1. Application review 2. Initial video call (30 min) with our People team 3. Take-home task to show your written customer service skills 4. Online technical interview (60 min) with the Hiring Manager (Customer Love Team Leader) + a Customer Love Senior 5. Face-to-face interview (60 min) in our Amsterdam office with the local team to test cultural and values fit
A Few Things to Note
* We are an equal opportunity employer and value diversity and inclusion. We welcome people of all nationalities, backgrounds, experiences, and perspectives.
- We're a B Corp and take our responsibility to people, pets, and the planet seriously.
- Apply now and join us in spreading Customer Love across the Netherlands and Belgium!
Keywords:
klantenservice medewerker, customer support, customer service
#LI-Hybrid
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