Customer Care Specialist - Parts Counter Experience + Bilingual (English/Spanish) at blithequark
Are you a customer service rockstar with a passion for the automotive industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark is seeking a highly skilled and bilingual Customer Care Specialist to join our team at our Plano, Texas headquarters.
About blithequark
blithequark is the authority in Factory-Match Replacement Seat Covers and Foam Cushions for full-size trucks and SUVs. Our mission is simple: to help our clients fix their torn-up seats and enjoy their ride again. From humble beginnings in a garage in 2006, we've grown into a team of over 40, manufacturing and selling our own automotive products that look, fit, and feel just like the factory originals. We're proud of our small, high-impact team that keeps our retail and wholesale clients happy by providing a smooth buying experience.
Why This Role Matters
As a Customer Care Specialist at blithequark, you'll become a key part of our team that ensures our clients receive outstanding service, every time. You'll be the face of our company, providing exceptional support to individual consumers, upholstery shops, and online retailers who rely on our products to save time and serve more clients. Your role will be crucial in maintaining our high standards of customer service, and we're looking for someone who shares our passion for delivering an exceptional experience.
Responsibilities
As a Customer Care Specialist, you'll be responsible for:
- Delivering excellent customer care via phone, email, chat, text, and social media
- Staying sharp on product and vehicle knowledge through our in-house training and tools
- Proactively reaching out to clients when orders need clarification, correction, or are experiencing delays to provide solutions
- Ensuring the order flow between internal systems stays accurate and complete
Our Culture
At blithequark, we value passion, humor, and good hygiene. Our five key principles guide us:
- Work hard, be honest, and take care of each other
- Consider every client a friend and treat them accordingly
- Be obsessed with customer service. Be someone who people look forward to doing business with
- Offer only the highest-quality products and services to our clients and accept nothing less from our business partners
- Enjoy what you do! Life is too short to be miserable at work!
What We're Looking For
We're seeking a highly skilled and bilingual Customer Care Specialist who:
- Possesses strong verbal and written communication skills (comfortable chatting with anyone)
- Is a natural problem-solver who sees things from the customer's perspective
- Is detail-oriented, organized, and precise (you notice what others miss)
- Has general familiarity with truck and SUV makes and models (not required, but helpful)
- Has basic tech skills (typing, Microsoft Office/Google Drive)
- Is a good teammate (quirky is fine, creepy is not)
What Will Put You at the Top of the List
* Automotive parts counter experience – If you've worked at a dealership, auto parts store, or similar role, we want to hear from you
- Bilingual English/Spanish – If you're fluent in both languages, that's a valuable skill that could be beneficial for our customer care team
Perks & Benefits
We offer a competitive salary, benefits, and insurance package, as well as:
- Growth opportunities through performance-based bonuses and raises
- Relaxed, casual dress code (t-shirts and jeans/shorts welcome)
- Office dogs (Ranger and Maverick) who will love you unconditionally
- Stocked breakroom with drinks and snacks
- Legendary company parties
- More knowledge about auto upholstery than you ever thought possible
How to Apply
If you're excited to work hard alongside a close-knit team, and the idea of talking trucks all day sounds like fun, we'd love to hear from you. Smash that apply button to send us your application, and please consider sending a short message explaining why you'd be a great fit. Seriously, your application will be reviewed by a real human. Don't forget to mention if you're bilingual or have parts counter experience; those skills will put you at the top of the stack!
Apply Now
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