Experienced Customer Success Manager – Enterprise Asset Management (EAM) for GIS-Centric Solutions and Community Infrastructure Development

Introduction to blithequark and the Industry

At blithequark, we are passionate about empowering communities to design, build, operate, and maintain their assets and infrastructure through innovative GIS-centric solutions. As a leader in the industry, we recognize the importance of effective asset management in ensuring the sustainability and prosperity of municipalities and utility districts. Our mission is to provide cutting-edge technologies and exceptional services that enable our clients to achieve their goals and improve the quality of life for their citizens. We are now seeking an experienced Customer Success Manager to join our team and play a key role in driving customer retention, contract renewal, and expansion.

Job Overview

The Customer Success Manager position at blithequark is a critical role that requires a unique blend of technical expertise, business acumen, and interpersonal skills. As a Customer Success Manager, you will be responsible for working closely with our clients to understand their needs, provide tailored solutions, and ensure that they achieve maximum value from our GIS-centric solutions. Your primary focus will be on building strong relationships, driving customer satisfaction, and identifying opportunities for growth and expansion. If you have a passion for GIS, asset management, and customer success, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Develop and execute comprehensive customer success plans to ensure high levels of customer satisfaction and retention
• Build and maintain strong relationships with key stakeholders, including city officials, public works directors, and utility managers
• Conduct regular business reviews to understand customer needs, provide feedback, and identify opportunities for growth and expansion
• Collaborate with internal teams, including sales, marketing, and product development, to ensure alignment and effective communication
• Provide training and support to customers on our GIS-centric solutions, including Cityworks and other related technologies
• Stay up-to-date with industry trends, best practices, and emerging technologies to ensure that our customers receive the most effective solutions
• Drive contract renewal and expansion by identifying new sales opportunities and working closely with the sales team
• Develop and maintain a deep understanding of our customers' businesses, including their challenges, goals, and objectives

Essential Qualifications

• BS/BA in business management, GIS, geography, or a related field
• Minimum 3-5 years of experience in customer success, account management, or a related field, preferably in the GIS or asset management industry
• Solid knowledge of local or county government, including community development, public works, and utilities
• Experience with GIS-centric solutions, including Cityworks, and a strong understanding of their applications in asset management
• Excellent communication, interpersonal, and project management skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Preferred Qualifications

• Advanced degree in business administration, GIS, or a related field
• Certifications in GIS, asset management, or a related field, such as GISP or CMRP
• Experience with other GIS technologies, such as Esri or Autodesk
• Knowledge of municipal and/or utility districts, including their operations, challenges, and goals
• Experience with customer success platforms, such as Gainsight or Totango

Skills and Competencies

• Technical skills: Proficiency in GIS technologies, including Cityworks, and a strong understanding of their applications in asset management
• Business acumen: Ability to understand customer needs, identify opportunities for growth, and develop effective business strategies
• Interpersonal skills: Excellent communication, interpersonal, and project management skills, with the ability to build strong relationships with customers and internal stakeholders
• Problem-solving skills: Ability to analyze complex problems, identify solutions, and implement effective plans
• Time management skills: Ability to prioritize multiple tasks and projects, manage time effectively, and meet deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into the role
• Ongoing training and support to develop technical, business, and interpersonal skills
• Opportunities for career advancement and professional growth within the company
• Access to industry conferences, workshops, and webinars to stay up-to-date with the latest trends and technologies
• Collaborative and dynamic work environment that encourages innovation, creativity, and teamwork

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate, dedicated, and committed to making a difference in the lives of our customers and the communities we serve. As a Customer Success Manager, you will be part of a dynamic and collaborative team that values:

• Innovation: We encourage creativity, innovation, and experimentation to drive growth and improvement
• Teamwork: We believe in the power of collaboration and teamwork to achieve common goals and objectives
• Customer focus: We are dedicated to delivering exceptional customer experiences and building long-term relationships
• Integrity: We operate with integrity, transparency, and ethics in all our interactions and decisions
• Fun: We believe in having fun and enjoying the journey, while maintaining a strong work ethic and commitment to excellence

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Medical, dental, vision, life, and disability insurance
• Retirement plans, including 401(k) or similar programs
• Paid time off, including vacation, sick leave, and holidays
• Employee stock purchase plan and tax savings plans for health, dependent care, and commuter expenses
• Paid parental leave and family-friendly policies
• Access to fitness programs, wellness initiatives, and employee recognition programs

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Manager, you will have the chance to make a real difference in the lives of our customers and the communities we serve. With our commitment to innovation, teamwork, and customer focus, you will be part of a dynamic and collaborative team that values your contributions and supports your growth and development. Apply now to join our team and start your journey with blithequark!